Patient Registrar - Pulmonary Practice - NYP/Westchester Medical Group - Bronx, NY
About The Position
The Patient Registrar for the Pulmonary Practice at Westchester Medical Group is responsible for registering and scheduling patients and obtaining pre-certification and authorization to support payment from third-party payers. The position supports patient access and care coordination across the practice and collaborates with internal teams, external departments, and hospital partners. This is a full-time Monday–Friday position with hours varying between 8:00 a.m. and 5:00 p.m., located at 1200 Waters Place, Bronx, NY. Overtime may be needed, and coverage at other office sites may be required based on operational needs. All roles require on-site presence, and employees should live within commuting distance of NYP; travel expenses are not reimbursed.
Requirements
- High school diploma or GED.
Nice To Haves
- Experience working in a busy practice or other healthcare setting.
- EPIC experience.
- Knowledge of health insurance benefit requirements.
- Bilingual in Spanish.
Responsibilities
- Greet and register patients tactfully and courteously; obtain demographic and insurance information and enter it into the appropriate system.
- Support the access mission, including new-patient growth, referral conversion, and use of online scheduling and digital access tools.
- Schedule and maintain daily appointment schedules, accounting for resource availability, and prepare the practice for efficient appointment flow by ensuring records, charts, and supporting materials are available and organized.
- Coordinate multi-appointment scheduling with other departments as required by the service line or specialty.
- Help patients navigate their healthcare journey by coordinating care and collaborating with internal teams, external departments, and hospital partners.
- Support timely patient access, communication, and efficient care delivery across patient touchpoints.
- Prepare required documentation, including authorizations, physician requisitions, diagnostic testing requisitions, and transportation reimbursement forms.
- Verify and document third-party eligibility, determine patient financial responsibility, and obtain authorizations as applicable.
- Notify patients of financial responsibility and establish payment arrangements according to financial policies before the date of service.
- Obtain Advance Beneficiary Notices (ABNs) for potential self-pay services as applicable.
- Collect co-payments and other patient payments, issue receipts for hospital and professional services, record financial transactions, and reconcile daily cash collections according to established procedures.
- Monitor and resolve EMR workflow items, including pools, inboxes, and secure messaging.
- Maintain awareness of, collaborate on, enter, and communicate physician call schedules during and after office hours, including Epic Call Schedule entries and vendor communications as applicable.
- Report KeepSafe incidents as applicable.
- Provide coverage at other office sites when required by operational needs.
- Perform other job-related duties as assigned.
Benefits
- Comprehensive and competitive benefits supporting employees and their families.
- Opportunities for personal and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
