Patient Payment Specialist

Suvoda•Conshohocken, PA

10d

About The Position

The Patient Payment Specialist is responsible for processing payment requests, reconciling reporting, and working with Concierge Coordinators to obtain accurate data required to ensure timely participant payments. The Patient Payment Specialist follows clearly defined procedures to and liaises with internal stakeholders to troubleshoot payment issues and questions. Concierge Team Description The Concierge team operates at the intersection of clinical trial operations and participant support, delivering travel and payment services across both the Concierge and Site Driven delivery models. Team members work across the full Suvoda Greenphire product suite — ensuring that participants, clinical sites, and customers receive consistent, proactive, and high-quality support from implementation through closeout. Functional Group Responsibilities Financial Operations The Financial Operations group supports the financial health of Suvoda Greenphire's Professional Services business by managing budget processes, expense reconciliation, payment execution, and financial reporting across the Concierge product portfolio. Members serve as the connective layer between Professional Services operational delivery and the Finance department, ensuring that study-level financial data is accurate, compliant, and actionable.

Requirements

Associate's degree in business administration, finance, or accounting, or equivalent experience
2+ years of experience in a financial coordinator role or similar
Proficiency with common business and reporting software; ability to quickly learn internal systems and platforms
Comfortable operating across a range of digital tools — including Microsoft 365 and emerging AI-assisted technologies — with the adaptability to pick up new systems quickly
Understanding of fundamental accounting principles
Strong written and oral communication skills
Highly organized and planful; adept at prioritization and follow-up
Ability to handle sensitive participant and financial information with discretion and in accordance with data privacy requirements
Ability to learn new technology and processes quickly and confidently
Ability to troubleshoot, determine best solutions, and escalate process issues when necessary
Energized by strict deadlines; proven ability to manage stressful, time-sensitive situations

Nice To Haves

Accounts Payable experience preferred
CRM, SharePoint, and Smartsheet experience preferred
Good Clinical Practice (GCP) certification preferred

Responsibilities

Process, audit, and reconcile participant payment expenses in compliance with study-specific travel policies and applicable banking requirements
Prepare financial reports, forecasts, and presentations for internal stakeholders
Serve as a liaison between Professional Services and Finance on billing reconciliation, ticket resolution, and financial process improvement
Support the rollout of new financial technologies, reporting tools, and service delivery enhancements
Escalate financial compliance issues or payment discrepancies in a timely and documented manner
Process high-volume of participant payment expenses weekly, reviewing and auditing data for compliance and accuracy against study-specific travel policies
Create and maintain participant records to ensure accurate customer reporting
Create and maintain internal expense trackers
Compile and upload sensitive banking information for wire transfers
Manage study-specific Travel Policy compliance for expense forms
Enter weekly payments into the accounting system
Serve as point of contact for internal stakeholders to troubleshoot and resolve payment issues and customer billing reconciliation
Audit and analyze expense data to ensure accurate and understandable documentation and reporting
Support the rollout of new technologies and utilization of new software