Patient Pathways HIM Manager

WELLSPACE HEALTH•Sacramento, CA

10d•$95,680 - $119,470•Onsite

About The Position

The Manager of Health Information Management manages the operations of Health Information Management services within a primary care environment, ensuring the accurate, timely, secure, and compliant management of patient health information. Oversees medical records, document management, release of information, data integrity, regulatory compliance, staff performance, and continuous process improvement while collaborating with clinical and operational leaders to support high-quality patient care.

Requirements

4 years progressive experience in Health Information Management
Bachelor’s degree in Health Information Management, Health Information Technology, Healthcare Administration, or a related field; equivalent combination of education and experience may be considered
Experience supervising 10+ employees
Experience managing department performance, productivity, quality, service-level metrics, and operational improvement efforts.
Strong leadership, communication, problem-solving, organizational, and analytical skills.
Demonstrated ability to lead, coach, develop, and hold staff accountable while fostering a collaborative and service-focused work environment
Experience supporting and working closely with care teams
Computer competence including Word, Excel, PowerPoint and Outlook
Strong Knowledge of EHR systems preferably Epic
Knowledge and experience with insurance carriers including facility and medical records audits
Compliance with state and federal agencies
Excellent verbal and written communication skills
Demonstrated commitment to the provision of care services for the underserved
Demonstrated ability and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins
Demonstrated ability and sensitivity to provide services to persons who are disabled, homeless, substance users, HN (AIDS) infected, and/or physiologically impaired
Excellent priority, goal setting, and decision-making skills in a rapidly changing business environment
Demonstrate professionalism
Ability to use standard office equipment including phone, fax, copier, computer

Responsibilities

Oversee daily operation of Health Information Management including medical records documentation, scanning/indexing, release of information and record retention
Ensure accurate, timely, and secure management of patient health information
Establish and maintain workflows that support efficient document processing, record completion, and information retrieval
Monitor department performance, productivity, quality, and service-level metrics; identify trends and implement corrective actions as needed
Assist in development of department policies, procedures, workflows, and standard operating procedures in accordance with organizational standards and regulatory requirements.
Ensure compliance with HIPAA, federal and state privacy laws, Joint Commission standards, HRSA requirements, and other applicable regulations
Oversee the appropriate release of protected health information in response to patient, provider, legal, insurance, and other authorized requests
Monitor compliance with medical record documentation, confidentiality, retention, and destruction requirements
Support Compliance audits, risk assessments, and corrective action plans related to health information.
Maintain appropriate safeguards to protect the confidentiality, integrity, and availability of patient information
Recruit, hire, train, coach, and evaluate HIM staff
Provide ongoing supervision, performance management, professional development, and accountability for department employees
Establish clear expectations related to productivity, accuracy, customer service, confidentiality, and compliance
Monitor staffing levels and workload demands to ensure appropriate coverage and timely completion of work
Conduct performance evaluations and competency review
Ability to work under pressure
Conduct regular audits of medical records, release-of-information processes, documentation practices, and data integrity
Ensure incoming clinical documents, test results, consult notes, and other patient information are accurately processed and routed to the appropriate care team.
Prepare and present operational reports, performance metrics, audit findings, and recommendations to leadership
Identify process gaps and implement continuous improvement initiatives to improve efficiency, accuracy, compliance, and patient service
Ensure adherence to policies and established procedures
Report statistical information at Quality meetings
Process timecards
Conduct monthly staff meetings
Review and edit Service Level Agreement and training manuals annually and as needed
Actively participate in new hire orientation

Benefits

Regionally competitive salary
Above average health benefits at reduced costs
Company paid life insurance
Company paid long-term disability insurance
Additional voluntary retirement plan with company match and no vesting schedule requirement
Paid bereavement leave
Paid jury duty leave
11 paid holidays per year
Paid time off
Paid sick leave
Flexible Spending Program
Company paid malpractice insurance for all providers
Professional development hours offered annually