Patient Outreach Specialist (40 hrs)(Chestnut Hill Fam Med; Manayunk)

Temple Health • Philadelphia, PA

8d

About The Position

Supports the practice sites by assisting with quality and operational tasks. Serves as a point of contact between patients, families, and caregivers and practice staff and providers. Communicates with patients and physicians daily through oral and/or written correspondence. Provides appropriate and clinically relevant information and facilitates requests within designated timeframes based on clinical urgency as defined by protocol. Maintains knowledge of several IT systems and assures database compliance and integrity.

Requirements

• High school diploma or equivalent.
• Two years of experience in customer service and/or healthcare.
• A combination of relevant education and experience may be considered in lieu of a degree.

Nice To Haves

• Bachelor's degree in marketing, communications, or healthcare.
• General experience communicating in Spanish (bilingual).
• General experience in a managed care and insurance, physician practice, or call center environment.

Responsibilities

• Assist practice sites with quality and operational tasks.
• Serve as a point of contact between patients, families, and caregivers and practice staff and providers.
• Communicate daily with patients and physicians through oral and/or written correspondence.
• Provide appropriate and clinically relevant information.
• Facilitate requests within designated timeframes based on clinical urgency as defined by protocol.
• Maintain knowledge of several IT systems.
• Assure database compliance and integrity.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED