Patient Onboarding Specialist

AndHealth • Columbus, OH

53d

About The Position

The Patient Onboarding Specialist serves on AndHealth’s Central Scheduling team, the “Front Door” to the company, and is the first point of contact for patients navigating complex medical needs. This frontline role involves guiding patients with empathy, precision, and sound judgment, solving problems in real time, anticipating obstacles, and helping make healthcare smoother and more human.

The specialist coordinates scheduling across service lines, manages referrals from receipt through documentation, responds to incoming calls, and handles complex pre-visit steps so patients are prepared for their first visit. The role also contributes to improving team workflows and tools, protects patient privacy, and meets service and documentation benchmarks. A background in healthcare and strong communication and relationship-building skills are requested. A bachelor’s degree is preferred but not required.

Requirements

• Background in healthcare.
• Strong communication skills.
• Excellent relationship-building skills.
• A bachelor’s degree is preferred but not required.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Coordinate patient scheduling across all service lines, balancing urgency, clinical priorities, and patient needs.
• Manage the referral process end-to-end, including interpreting and processing partner referrals, scheduling patients, and documenting outcomes in partner EHRs and internal systems.
• Respond to incoming calls from patients, partners, and other stakeholders; identify needs, resolve issues when possible, or connect callers with the appropriate team member.
• Prepare patients for their first visit by handling insurance verification, consents, records retrieval, and questionnaires, and identifying potential barriers such as transportation or other social drivers.
• Provide supportive and resourceful service to patients and build partner confidence through each interaction.
• Return calls promptly, document outcomes accurately, and keep patients and care teams informed.
• Collaborate with teammates to refine playbooks, design workflows, and provide feedback to improve systems and tools as the department grows.
• Protect patient trust by following HIPAA and data-privacy standards and maintaining accurate, timely documentation.
• Meet service benchmarks for responsiveness, conversation rates, visit readiness, and documentation quality, and identify ways to improve performance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Short- and long-term disability coverage
• Ongoing opportunities for personal and professional learning and growth

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed