Onboarding Specialist

CarCutter•Raleigh, NC

1d•$78,000•Remote

About The Position

CarCutter is a SaaS platform using computer vision and AI to automate vehicle photography and improve visual merchandising for dealerships, OEM networks, and marketplaces. The Onboarding Specialist is the first point of contact for newly signed customers and owns their onboarding journey from contract signature through a validated sanity check and successful go-live. The role contributes directly to customers’ time-to-value, early adoption, and retention. The specialist leads customer kickoff and discovery, coordinates technical setup and delivery across customer and internal teams, trains users and administrators, tracks onboarding progress, resolves blockers, and documents the handoff to Customer Success. The role also identifies process friction and collaborates with CX & Ops to improve onboarding playbooks, timelines, and tools. This is a full-remote role in the United States; Eastern and Central time zones are favored.

Requirements

At least 2 years of experience in a customer-facing onboarding, implementation, or technical account management role.
Comfort with SaaS integrations, APIs, and web-based tools, including the ability to explain technical concepts to non-technical stakeholders.
Ability to manage multiple onboarding projects simultaneously, prioritize effectively, and meet deadlines.
Excellent written and verbal communication skills and ability to build trust with technical and business contacts.
Experience with CRM tools such as HubSpot or similar, and customer success platforms such as Arrows.
Self-starter able to work in a fast-paced remote environment and stay aligned with cross-functional teams across time zones.

Nice To Haves

Experience in a SaaS environment.
Familiarity with the automotive industry or dealership operations.

Responsibilities

Manage the full onboarding lifecycle from kickoff call through sanity check completion, ensuring customers go live within defined timelines.
Lead structured kickoff sessions to understand customer technical environments, workflows, and goals, and set expectations for onboarding.
Coordinate with customers and Account Implementation Specialists, Account Integration Specialists, and Graphics on token configurations, website integrations, and custom graphics delivery.
Train end users and administrators on the CarCutter mobile app, CarCutter Hub, and integration features.
Keep onboarding pipeline records in HubSpot accurate and current, proactively flagging risks, delays, and inactive accounts.
Escalate onboarding blockers and coordinate with technical teams to resolve integration and configuration issues.
Document and manage the transition to the Customer Success Manager team after the sanity check is validated, including customer setup, preferences, and open items.
Identify recurring onboarding friction and work with the CX & Ops team to improve playbooks, timelines, and tooling.
Communicate proactively with customers, provide visibility into onboarding, and protect costs.