Patient Navigator - Cancer Center - Hopewell - Full-Time - DAYS

Capital Health (US)•Hopewell, NJ

1d•$24 - $31•Onsite

About The Position

Capital Health is seeking a Patient Navigator for the Cancer Center at Hopewell. This full-time position involves guiding patients and their families through the navigation process, scheduling appointments, explaining procedures, gathering imaging films, and providing patient education. The role requires extensive communication with the healthcare team and answering patient inquiries about services. The Patient Navigator will assist with various services including transportation, hotel accommodations, and referrals to other oncology team members (nurse navigators, financial navigator, dietician, social workers) and community resources. Specific responsibilities include navigating patients through the Lung Cancer Screening program, coordinating prescriptions and authorizations, scheduling CT scans, maintaining a database, communicating results, and sending follow-up reminders. For the Oncology Financial Navigator aspect, the role involves assessing financial needs, helping patients overcome financial challenges, coordinating payment plans, providing Good Faith Estimates (GFEs), educating patients on insurance benefits, connecting patients to case managers and financial assistance programs. The position also involves providing individualized assistance to overcome healthcare system barriers, facilitating timely access to care, and educating patients and the healthcare team on resources. The role includes maintaining metrics and reports, updating the Cancer Center website, assisting in developing patient education materials and a peer navigation program, and coordinating the patient satisfaction program. Assistance may also be provided in planning special programs like Survivorship Day and Patient Advisory Council meetings. Maintaining navigation competency and attending community educational events are also part of the role, including community outreach and education on cancer screenings and resources.

Requirements

Associate's degree in Healthcare, Marketing, or related field OR High School Diploma/GED with five years relevant experience in healthcare at a hospital or community organization in lieu of degree.
Two years relevant experience in healthcare at a hospital or community organization.
Excellent ability to communicate effectively with at all levels of the organization.
Excellent phone etiquette and phone communications skills.
Possesses knowledge and ability with Microsoft Office suite of applications.
Knowledge of e-mail, internet and word processing programs.
Demonstrates multi-tasking abilities.
Creative, self-motivated and patient-centered.
Ability to work independently and to be a strong team player.

Nice To Haves

Patient Navigation certification preferred.

Responsibilities

Provides assistance to patients and families by guiding them through navigation process.
Schedules patient appointments, explains steps and procedures, gathers imaging films from outside facilities, and provides patient education.
Communicates extensively with all members of team on behalf of the patient.
Answers incoming telephone calls to determine the purpose of a call, and to forward the call to appropriate personnel or department.
Is well versed and able to answers a variety of questions about services and programs.
Provides guest assistance with a vast variety of services including transportation, hotel accommodations, referrals to other oncology team members (nurse navigators, financial navigator, dietician, social workers) and referrals to appropriate community resources.
Specific for the Lung Cancer Screening program, navigates patients through this entire program.
Provides intake, coordinates prescription and authorization with the patient's physician, and schedules CT screen through central scheduling.
Maintains database, coordinates with the radiology department to receive results and communicate with the patient, sends yearly follow-up reminder letters.
Provides positive cases for review at the weekly Thoracic Cancer.
Smoothly transitions patients as needed.
Refers patients to the smoking cessation program.
Specific to the Oncology Financial Navigator, assesses the financial needs of new and established patients to identify financial challenges; helps patients overcome financial challenges by recommending appropriate financial resources and services; coordinates payment assistance plans with the hospital’s financial department; provides Good Faith Estimates (GFEs) to patients receiving cancer treatment; provides education to patients and families about their insurance benefits specific to their treatment and related services; connects patients to case managers with their insurance company; navigates and helps enlists patients to financial community resources; and connects patients to financial assistance programs from Medicare, insurance companies, pharmaceutical companies, etc.
Provides individualized assistance to patients, families and caregivers to help overcome health care system barriers such as need for personal and emotional support, language, lack of insurance, financial issues, managing healthcare expenses, and any other problems that may arise.
Facilitates timely access to care, as appropriate.
Provides patient and health care team education and links to resources.
Keeps abreast of current trends and challenges specific to cancer care.
Performs one or more of the following: maintaining metrics and reports as requested by Director Cancer Center, reviewing Center for Oncology website to ensure it is up-to-date, assisting in developing of patient education binder/materials, assisting in development and implementation of a peer navigation program, helps develop and coordinate the Cancer Center patient satisfaction program.
Upon request, assists in the planning of special programs such as Survivorship Day, Patient Advisory Council, CME education programs.
Maintains initial and annual Capital Health navigation competency.
Upon request, attends Capital Health related community educational events.
Provides community outreach and education regarding cancer screenings, treatment programs, coping with financial issues, and resources available to the community.
Performs other tasks as requested.