Cancer Center Scheduler - Radiation Oncology - Hopewell - Full-Time - DAYS

Capital Health (US)•Hopewell, NJ

3d•$19 - $23•Onsite

About The Position

Capital Health is seeking a full-time Cancer Center Scheduler for Radiation Oncology at Hopewell. This role is responsible for scheduling Cancer Center patients, coordinating with physician offices and hospital departments, and performing medical receptionist duties. The scheduler will ensure efficient patient flow, accurate medical record management, and effective communication with patients, physicians, and internal/external resources. This position plays a crucial role in patient care coordination and operational efficiency within the Cancer Center.

Requirements

High school diploma or GED.
Six months medical office or hospital setting experience.
Proficient computer skills.
Excellent communication, interpersonal, and organizational skills.
Ability to problem-solve and multi-task.
Able to multi-task and manage frequent interruptions.

Nice To Haves

Familiar with medical terminology.
Familiar with endoscopic and/or surgical procedures.
Experience with a variety of insurance companies preferred.

Responsibilities

Collaborates with physician offices, hospital clinic, or directly with patients to schedule Cancer Center patients, negotiating date and time, and avoiding resource conflicts.
Gathers patient’s complete medical records, which may include prescriptions, patient demographics, financial information, and H&P.
Oversees filing of information into medical records according to established protocol, preparation, and pulling and scanning medical records.
Performs all medical receptionist duties, including greeting patients, answering phone calls, scheduling appointments, maintaining and filing/scanning information into medical records, checking patients in and out, and completing associated computer and paperwork.
Coordinates communication of follow-up care needs to patients and physician offices as appropriate.
Assures prompt patient service both on the telephone and at the front desk.
Oversees registration and checkout process and handling of medical records to assure efficient flow of patients through the office.
Maintains positive working relationships with all physician offices, hospital departments, and outside vendors.
Coordinates inter-department services and resources (e.g., pharmacy, lab, diagnostic imaging for patients).
Coordinates special procedure needs with appropriate Capital Health departments and staff, as well as external resources.
Communicates with hospital transport and outside transportation resources to schedule patient transportation.
Verifies that insurance precertification and authorization is accurate and contains necessary codes.
Confirms that all physician orders are billable and contain necessary information (diagnostic code, CPT code or description, order date, frequency, and physician signature).
Verifies benefit eligibility using a variety of online systems or by calling the insurance company.
Reviews routine issues, difficulties, and unusual circumstances with supervisor.
Handles patient problems/complaints promptly.
Refers difficult situations to supervisor and Director.
Communicates with physicians and physician offices by sending documentation of treatments, making them aware of when patients cancel appointments or miss their appointments.
Serves as a resource for physician offices on how to refer patients for treatment.
Demonstrates willingness to assist co-workers during periods of heightened patient activity.
Works in conjunction with physician(s) and Director/Supervisor to develop and implement a practice-specific plan for new program introductions and offers recommendations to enhance operational efficiency.
Performs additional duties upon request.