Cancer Patient Navigator

CarePoint Health•Hoboken, NJ

2d•$55,000 - $65,000•Onsite

About The Position

Hudson Regional Health is seeking a Cancer Patient Navigator to support a population health program in Hudson County. This role is crucial for assisting high-risk patients who are overdue for cancer screenings, particularly for lung and colorectal cancer. The Navigator will guide patients through prevention, screening, and treatment processes, ensuring they receive timely and appropriate care. This position requires a self-motivated individual with a strong commitment to improving health outcomes and health equity, capable of working autonomously with guidance.

Requirements

Medical Assistant preferred plus two (2) years of experience with health care clinic operations in a patient-facing role
Demonstrated interest in and knowledge of community health care and primary care.
Electronic health record (EHR) experience required
Proficiency with Microsoft Word, Excel, and databases required
Ability to work collaboratively with physicians, staff, and external organization.
Strong communication skills with diverse populations required. Solid relationship- building and interpersonal skills. Excellent time management skills. Excellent coordination skills, including multitasking and setting priorities on work assignments.
Knowledge of medical terminology and organization services.
Outstanding verbal and written communication skills, customer service skills, phone etiquette and works well in a fast-paced dynamic atmosphere. Team-oriented mentality.
Ability to multi-task and work independently while being detail oriented.
High degree of independence, flexibility, initiative, and commitment. Demonstrated awareness and value of cultural competence.
Displays extraordinary customer service skills in person, telephone, and written communications.

Nice To Haves

2-3 Years Medical Office experience preferred.
Bilingual (English/Spanish) speaking and writing ability preferred.

Responsibilities

Performs outreach to Primary Care Physicians and their patients that are identified eligible for cancer screening.
Facilitates and assists scheduling patients’ appointments for low dose CAT scan of the lung and colonoscopy, FIT test, or Cologuard testing for colorectal cancer screening.
Makes confirmation calls/mailings/emails to patients regarding future appointment dates.
Educates patients on care processes.
Develops relationships with health care providers within and outside the health center/practice.
Supports Hudson Regional Health quality improvement efforts regarding cancer screening and referrals.
Identifies patient barriers to care such as transportation, insurance, and language barriers, and refers patients as needed to additional resources to support engagement in care.
Assists in helping patients arrive at scheduled appointments on time and assist coordinating transportation when needed.
Using Electronic Health Record (EHR) system, enter patient encounter data and follow-up schedule. Additionally, tracks navigation services, records messages from patients, and contributes to clinic tracking workflows.
Tracks appropriate patient-level quality outcomes for program monitoring and evaluation.
Attends training and learning opportunities that expand content knowledge and best practices.
Adheres to clinic departmental policies and procedures, which include Joint Commission (JC) standards, Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards.
Understands and adheres to CarePoint’s compliance standards as they appear in Hudson Regional Health’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
Performs Other related duties as assigned.