Cancer Patient Navigator

CarePoint Health Management Associates•Hoboken, NJ

11h•Onsite

About The Position

Hudson Regional Health is seeking a Cancer Patient Navigator to support a population health program in Hudson County. This role is crucial for assisting high-risk patients who are overdue for cancer screenings, particularly for lung and colorectal cancer. The Navigator will guide these patients through prevention, screening, and linkage to quality cancer treatment. Working under the supervision of the project director and system director of cancer services, the Navigator will provide individualized support, acting as the primary point of contact to ensure eligible patients receive necessary screenings and follow-up care. The ideal candidate is self-motivated, driven by improving health outcomes and health equity, and capable of operating autonomously with guidance.

Requirements

Medical Assistant preferred plus two (2) years of experience with health care clinic operations in a patient-facing role.
Demonstrated interest in and knowledge of community health care and primary care.
Electronic health record (EHR) experience required.
Proficiency with Microsoft Word, Excel, and databases required.
Ability to work collaboratively with physicians, staff, and external organizations.
Strong communication skills with diverse populations required.
Solid relationship-building and interpersonal skills.
Excellent time management skills.
Excellent coordination skills, including multitasking and setting priorities on work assignments.
Knowledge of medical terminology and organization services.
Outstanding verbal and written communication skills, customer service skills, phone etiquette.
Works well in a fast-paced dynamic atmosphere.
Team-oriented mentality.
Ability to multi-task and work independently while being detail-oriented.
High degree of independence, flexibility, initiative, and commitment.
Demonstrated awareness and value of cultural competence.
Displays extraordinary customer service skills in person, telephone, and written communications.

Nice To Haves

2-3 Years Medical Office experience preferred.
Bilingual (English/Spanish) speaking and writing ability preferred.

Responsibilities

Performs outreach to Primary Care Physicians and their patients identified as eligible for cancer screening.
Facilitates and assists in scheduling patients’ appointments for low-dose CAT scans of the lung, colonoscopies, FIT tests, or Cologuard testing for colorectal cancer screening.
Makes confirmation calls, mailings, or emails to patients regarding future appointment dates.
Educates patients on care processes.
Develops relationships with healthcare providers within and outside the health center/practice.
Supports Hudson Regional Health quality improvement efforts regarding cancer screening and referrals.
Identifies patient barriers to care (e.g., transportation, insurance, language barriers) and refers patients to additional resources as needed.
Assists patients in arriving at scheduled appointments on time and coordinates transportation when needed.
Uses Electronic Health Record (EHR) system to enter patient encounter data and follow-up schedules.
Tracks navigation services, records messages from patients, and contributes to clinic tracking workflows.
Tracks appropriate patient-level quality outcomes for program monitoring and evaluation.
Attends training and learning opportunities to expand content knowledge and best practices.
Adheres to clinic departmental policies and procedures, including Joint Commission (JC) standards, Patient Safety initiatives, Patient Rights, and HIPAA Privacy standards.
Understands and adheres to CarePoint’s compliance standards as outlined in Hudson Regional Health’s Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.
Performs other related duties as assigned.