Patient Navigator
About The Position
Under the general supervision of the GCH Pediatric Practice Nurse Manager, the Patient Navigator connects and coordinates patients and families with Golisano Children’s Hospital specialty departments and external community services. The role works closely with the healthcare team, patients and families, and community-based organizations to support facilitated, closed-loop referrals and navigation. The Patient Navigator serves as a patient and family advocate and liaison, helping ensure access to services that promote health and development. The Patient Navigator follows up on requests, guides patients through the healthcare system, and builds relationships that support engagement in medical care and adherence to recommended care goals. The position provides comprehensive support and care coordination for Tier 1 and Tier 2 Complex Care Patients, including assistance with referrals, appointments, transportation, insurance, paperwork, and access to community resources. The role maintains eRecord documentation, responds to team requests, participates in meetings, and may conduct periodic home visits as needed. This is a full-time, 40-hour-per-week position on the UR Day shift, based at 601 Elmwood Avenue in Rochester, New York. The stated compensation range is $44,511 to $60,089.
Requirements
- Bachelor's degree in a healthcare-related field, or an equivalent combination of education and experience.
- Communication skills are required.
- Valid in-state driver's license, a satisfactory driving record, and access to reliable transportation are required upon hire.
Nice To Haves
- One to three years of experience in community health, human services, and/or patient liaison or advocate roles.
- Board Certified Patient Advocate (BCPA) certification upon hire.
Responsibilities
- Assist the RN Case Management Team by engaging patients who need services or have been reported as non-adherent to recommended care goals.
- Provide customer service and build trusting relationships with patients to support their engagement with the healthcare system.
- Collaborate with Care Team members, including Care Coordinators, primary care physicians, and other healthcare providers, to facilitate patient care.
- Identify and coordinate resources to overcome barriers to care, including transportation and preferred clinic visit times; schedule appointments and transportation as needed.
- Ensure diagnostic, post-hospitalization, and specialty referrals are completed and results are received and acted upon; investigate and troubleshoot missing information and recommend solutions.
- Provide health-related education, promotion, and support.
- Provide information and support to patients seeking insurance through the NYS Health Exchange.
- Meet with patients or caregivers to assist with paperwork and correspondence needed to connect them with appropriate resources and urgently needed support, such as food, housing, or medical care.
- Act as a liaison between patients or families and Medicaid, MAS, LDSS, SSA, schools, providers, specialty pediatrics, and EI when necessary.
- Maintain eRecord documentation of patient encounters and complete reporting requirements according to organizational standards.
- Respond promptly to eRecord and email requests from clinical team members.
- Follow clinical workflow guidance, run required reports, identify patients who are not adhering to prescribed treatment or care goals, and conduct outreach to engage them.
- Conduct periodic home visits to check on patient status when needed.
- Participate in clinical and staff team meetings, understand clinical priorities, and make process-improvement recommendations as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
