Patient Navigator
The Floating Hospital•New York, NY
•Onsite
About The Position
The Floating Hospital is seeking a Patient Navigator to join its Patient Navigation team at its Long Island City facility in Queens. The role supports a welcoming environment and a positive experience for patients, families, and visitors. Under the direct supervision of the Patient Navigation Manager, the Patient Navigator greets visitors, supports check-in, answers questions, provides required paperwork, collaborates with the front desk, escorts patients to and from exam rooms, and helps ensure social distancing guidelines are followed.
Requirements
- High school diploma or equivalent.
- Strong customer service experience.
- Excellent communication skills.
- Organized and able to function in a fast-paced work environment.
- Fluency in English and Spanish.
Responsibilities
- Greet patients, families, and visitors entering the facility.
- Inform the front desk when patients have arrived for their visits.
- Answer questions appropriately and professionally, taking appropriate action when necessary.
- Provide patients with the necessary paperwork to complete.
- Collaborate with the front desk to ensure patient needs and questions are addressed.
- Escort patients to and from exam rooms.
- Ensure social distancing guidelines are followed.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Personal and vacation pay
- 403(b) with match
- Life insurance
- AD&D coverage
- Supplemental short-term and long-term disability coverage
- Flexible spending plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
