Patient Navigator - Crohn's and Colitis Center

University of Miami•Miami, FL

21h•Onsite

About The Position

The University of Miami/UHealth Crohn's and Colitis Center is hiring a per diem Patient Navigator in Miami, Florida. The Patient Navigator helps patients obtain services by identifying barriers to care, coordinating treatment-plan development, and monitoring implementation and follow-up of services ordered by caregivers. The role also supports patient communications, medical-record and pathology-specimen tracking, and department administration while safeguarding confidential information and following University and unit policies.

Requirements

High school diploma or equivalent, or relevant experience, certification, or license.
At least 1 year of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to collaborate with others and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills.

Responsibilities

Conduct patient evaluations to gather information needed to develop effective treatment plans.
Help patients access insurance and eligible social service programs.
Remind patients about upcoming appointments and serve as a liaison between patients and providers.
Identify and resolve actual or perceived barriers to care.
Educate and counsel patients about health-related and life-situation issues.
Maintain current knowledge of community health, welfare resources, and other programs available to patients.
Handle patient communications and contact healthcare facilities to obtain medical records.
Address care gaps in coordination with the nurse navigator.
Prepare, track, and process medical records and pathology specimens.
Review and file medical records for completeness and use tracking systems for accurate documentation.
Answer phones, respond to inquiries, direct calls or take messages, and copy, fax, email, or mail records while maintaining confidentiality.
Follow University and unit-level policies and procedures and safeguard University assets.
Perform other duties as assigned consistent with the required knowledge, skills, and abilities.