Patient Navigator - Paradise Valley, AZ
About The Position
The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing, providing education, care coordination, scheduling, specimen collection, and follow-up. The role is a primary point of contact for patients and partner sites and works closely with clinicians and operational teams to support a compassionate patient experience and efficient workflows across partner locations. Responsibilities include supporting clinic integration, coordinating patient cases, performing venipuncture, managing specimens, maintaining documentation, and assisting with insurance verification and authorization processes. The position is full-time, in-person in Paradise Valley, Arizona, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Bilingual English/Spanish skills are preferred.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation if travel is required.
- Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.
Nice To Haves
- Bilingual in English and Spanish.
- CMA or RMA certification.
- At least 2 years of experience in an outpatient clinic or patient service center setting.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Experience with EMR/EHR systems and strong documentation skills.
- Prior high-touch patient-facing healthcare experience.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process from start to finish.
- Provide clear, compassionate education about testing, procedures, and next steps; conduct structured patient consultations.
- Serve as the primary patient contact and support an informed, welcoming patient experience.
- Build relationships with partner site staff, providers, and clinical teams, and support daily workflow integration.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Own patient cases, scheduling, follow-ups, and workflow coordination; provide timely callbacks and consistent communication.
- Identify and resolve barriers to testing or completion, including scheduling, insurance, and workflow issues.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure proper patient identification, specimen labeling, handling, and transport.
- Follow clinical protocols, safety standards, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
- Develop expertise in genetic testing workflows, insurance processes, and patient eligibility; support insurance verification and authorization as needed.
- Answer patient questions about testing and next steps, and respond to concerns with empathy and clarity.
- Support solutions intended to improve patient completion and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
- Consistent weekday schedule with no weekends, nights, or holidays.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
