PATIENT NAVIGATOR

Comprehensive Community Health Centers Inc. • Glendale, CA

12h • Onsite

About The Position

Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator will be responsible for directing patients to resources and manage information.

Requirements

• High school diploma or equivalent; Associate Degree preferred
• Computer Literate with competency in Microsoft Office; Web Online skills
• Prior experience with HIPAA regulations preferred.
• 2 years experience in Customer Service required preferably in Medical Field
• Must be Bilingual in English and Spanish.

Responsibilities

• Assist patients with electronic access to their health information online and on demand
• Run daily reports using computer systems to track patients they have assisted
• Assist patients with the initial log in process and provide overview of the portal features
• Train patients on how to send messages to the clinics
• Assist patients over the phone who may have issues navigating through the portal
• Deactivate portal account (patient turns 12 years old)
• Make phone call according to a defined protocol to all new patient to address welcome, directions, insurance questions, and required paperwork
• Greet new patients and present new patient educational materials, introducing all services offered at CCHC
• Schedule patients for a dental or optometry initial visit if patient has never had a dental or eye exam
• Assist patients to complete registration forms and enrollment in Family PACT or hand them over to Covered CA coordinator
• Capture referral source – how did they hear about CCHC, why did they choose CCHC for their care?
• Call patients after their initial visit to inquire on their satisfaction and remind them of their next appointment.
• Log new patient complaints and look for trends and recommend solutions
• Collect Patient Satisfaction Surveys
• Ensure waiting room, triage, exam rooms and MA work areas are stockpiled with appropriate health education and marketing materials
• Call and send welcome packets to new HMO patients assigned to our PCP
• Processing PIP applications for patients

Benefits

• Medical, Dental and Vision – 100% paid by Employer
• Life Insurance and Accidental Dismemberment – 100% paid by Employer
• Paid Holidays
• Paid Time Off
• Wellness Day Off
• 401(k) and 401(k) matching
• Flexible Spending Account
• Fringe
• Supplemental Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree