Patient Navigator

Trial Library•San Francisco, CA

11h•Hybrid

About The Position

As an Patient Navigator (Ally Navigator), you'll be responsible for guiding patients with cancer and their caregivers through the process of learning about clinical trials as a potential treatment option, as well as the steps needed to participate in a therapeutic clinical trial at a study site. You will be the first touchpoint for patients, understanding how to best help and serve them during their most vulnerable time. To be successful in this role, you must have extensive knowledge of clinical research and the ability to communicate complex information effectively across various backgrounds and health literacy levels.

Requirements

Nursing degree or equivalent training (RN, LPN, or NP) required; active license not required
Clinical experience in oncology, hematology, or a related cancer care setting required
Experience in clinical research, patient navigation, or patient advocacy
Strong organizational, communication, and interpersonal skills
Empathetic approach with ability to provide emotional support during high-stress situations
Ability to multitask in a fast-paced environment and prioritize based on importance and urgency
Ability to collect and analyze data from multiple internal and external sources
Comfortable working across diverse stakeholder groups with varying functional priorities
Flexibility and adaptability in response to evolving patient and clinician needs

Nice To Haves

Multilingual

Responsibilities

Serve as liaison between health systems, community providers, and patients
Navigate patients through the clinical trial referral, screening, and enrollment process
Provide individualized counseling on social determinants of health and assist patients with applying for and utilizing resources to overcome barriers to care
Facilitate seamless handoff to clinical research sites and ensure transfer of relevant patient medical records
Maintain short- and long-term follow-up with patients as needed
Practice cultural humility when engaging with patients and families
Respond promptly to inbound inquiries from Trial Library users, including patients, clinicians, and researchers
Document and resolve issues that arise throughout the patient experience
Contribute to and refine internal SOPs for Ally Navigation Services workflows
Prepare and maintain weekly status reports on patient tracking, provider outreach, and other Ally Team Navigator activities
Partner with Product, Engineering, and Operations to improve the patient experience and drive adoption of Trial Library through new features, workflows, and service lines
Generate external-facing content for clinical trial education and resources
Support a diverse, inclusive, equitable, and performance-oriented team culture