Patient Navigator

Sun River Health•Staten Island, NY

About The Position

Sun River Health is seeking a full-time Patient Navigator to support its Bay Street location in Staten Island, New York. The Patient Navigator identifies people in the target population, including members of their families, who need preventive or primary health care and connects them with appropriate services. Services may include acute, chronic and communicable disease care; dental services; prenatal care and family planning; WIC and other nutrition services; pediatric care; and immunizations. The position also trains and mentors Patient Representatives and performs other duties as assigned. The Patient Navigator works with medical staff and internal departments, outside agencies and referred providers to help patients access care. This includes arranging appointments, facilitating referrals, helping patients address barriers to care, coordinating ancillary assistance, tracking referral progress in eCW, and ensuring clinical information and consultant reports are exchanged appropriately.

Requirements

High school diploma or GED.
0–2 years of work-related experience.

Nice To Haves

Bilingual Spanish is preferred.

Responsibilities

Identify patients and family members in the target population who need preventive and primary health care services and link them to appropriate services.
Consult with medical staff to connect patients with services, including translation, transportation assistance and application assistance.
Facilitate patient appointments across Sun River Health departments and with outside agencies.
Follow Sun River Health procedures and preferred provider lists when referring patients to internal departments and outside agencies.
Help patients overcome obstacles that could prevent them from receiving needed referrals.
Facilitate referrals to appropriate agencies, with a particular focus on specialty care and public health insurance programs, as needed and appropriate.
Track referral progress in eCW and alert providers.
Answer patient questions to clarify provider instructions, procedures and referral needs.
Transmit available clinical information to specialists for referrals, obtain consultant reports and obtain consent for release of information.
Review open referrals for upcoming medical appointments and provide them to the clinical team.
Train and mentor Patient Representatives.
Perform other duties as assigned on an as-needed basis.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and disability coverage
Retirement savings plan
Commuter and transit benefits
Employee Assistance Program
Employee discount program
Professional development opportunities
Education and loan assistance programs
Eligible employees may participate in federal and state loan repayment or loan forgiveness programs, including HRSA and NHSC programs.
Tuition reimbursement for eligible job-related coursework at accredited institutions.
A $1,500 sign-on bonus for eligible external applicants; terms and conditions apply.