Patient Navigator (Certified Medical Assistant) - Portland, ME
About The Position
The Patient Navigator provides administrative support to patients undergoing fertility treatment, focusing on a positive patient experience, communication, and coordinating appointments and procedures with the medical team. The role serves as an initial point of contact after a new patient visit is scheduled and helps patients complete portal enrollment, intake forms, and new-patient paperwork. It also supports patients with testing information, educational materials, preparation instructions, procedure consents, and emotional support. The Patient Navigator coordinates consultations, appointments, diagnostic testing, and procedures; obtains prior medical records and outside results; and maintains accurate patient records in Artemis. The role collaborates with providers, clinical staff, front desk personnel, the Office of Patient Experience, and financial counselors, and follows clinic workflows and guidelines while protecting patient confidentiality.
Requirements
- Associate’s degree and/or CMA certification.
- Previous experience in a healthcare setting.
- Proficient computer skills, including Microsoft Office.
- Minimum keyboard speed of 25 WPM.
- Electronic Medical Records (EMR) experience.
- Knowledge of medical terminology.
- Excellent oral and written communication, interpersonal, and customer service skills.
- Strong attention to detail and demonstrated follow-through.
- Ability to work autonomously and collaboratively.
- Genuine commitment to patient well-being and ability to communicate with empathy using a patient-centered approach.
Nice To Haves
- Fertility experience.
- Prior experience in women’s healthcare.
Responsibilities
- Serve as a patient’s initial point of contact after a new patient visit is scheduled.
- Welcome patients and assist with portal enrollment, intake completion, and new-patient paperwork before their first visit.
- Identify and document patient communication preferences, learning styles, and engagement needs to support personalized care.
- Obtain previous medical records and prepare charts for new consultations and follow-up appointments.
- Schedule diagnostic testing, consultations, appointments, and procedures according to clinic workflows, policies, and clinical practice guidelines.
- Educate patients about basic testing processes and timelines and send appropriate educational materials.
- Collaborate with the care team to support timely communication of test results and next steps.
- Provide compassionate emotional and psychological support, anticipate anxieties, answer questions, and address concerns.
- Share supportive resources, including mental health services, support groups, and recommended reading materials or websites.
- Maintain accurate and timely patient records in Artemis.
- Work with providers, clinical staff, front desk personnel, the Office of Patient Experience, and financial counselors to streamline patient care.
- Notify the care team of potential patient requests, concerns, or issues before the first visit.
- Support patients with education, preparation instructions, and procedure consents.
- Adhere to HIPAA and patient confidentiality regulations and follow clinic workflows, protocols, and practice guidelines for documentation and patient care.
Benefits
- Medical, dental, and vision insurance options.
- Retirement 401(k) plan.
- Paid time off and paid holidays.
- Company-paid life insurance, long-term disability, and AD&D.
- Flexible spending accounts.
- Employee assistance program.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
