Patient Navigator - Denver, CO
About The Position
The Patient Navigator supports patients undergoing hereditary cancer genetic testing through patient education, care coordination, partner-site support, and specimen collection. The role serves as a primary point of contact for patients and partner sites, guiding individuals through education, scheduling, specimen collection, and follow-up while helping provide a seamless, compassionate, and high-quality experience. Working with clinicians and operational teams, the Patient Navigator coordinates patient cases and workflows across partner locations. The position includes performing venipuncture, maintaining accurate EMR/EHR documentation, supporting insurance verification and authorization processes, and following clinical, safety, and compliance protocols. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, in person in Denver, Colorado.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation if travel is required.
Nice To Haves
- CMA or RMA certification.
- At least 2 years of experience in an outpatient clinic or patient service center setting.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Experience with EMR/EHR systems and strong documentation skills.
- Prior high-touch, patient-facing healthcare experience.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process and explain testing, procedures, and next steps.
- Serve as the primary patient contact and conduct structured consultations.
- Build relationships with partner-site staff, providers, and clinical teams, and support integration into daily clinic workflows.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Coordinate patient cases, scheduling, follow-ups, and workflows; identify and resolve barriers to testing or completion.
- Ensure timely callbacks and consistent communication with patients and partners.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure proper patient identification, specimen labeling, handling, and transport.
- Follow clinical protocols, safety standards, infection-control requirements, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
- Build knowledge of genetic testing workflows, insurance processes, and patient eligibility.
- Support insurance verification and authorization processes as needed.
- Answer patient questions and respond to concerns with empathy and clarity.
- Help resolve scheduling, insurance, and workflow barriers and support solutions that improve patient completion and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
