Patient Navigator

FamilyWell

5d • Remote

About The Position

FamilyWell is seeking a compassionate, organized, and proactive Patient Navigator to help women access high-quality mental health care. The Patient Navigator is the first point of contact for prospective patients, explaining FamilyWell's services, helping them navigate enrollment, and supporting them in establishing care with their FamilyWell care team. The role works closely with clinical and operations teams to create a welcoming, supportive, and seamless patient experience.

This part-time, remote position is 20–25 hours per week and is paid hourly as a W2, non-exempt role. Compensation is $30 per hour. Benefits are not included, though the role may grow into a full-time position with benefits.

Requirements

• 1–3+ years of experience in patient navigation, healthcare administration, patient experience, customer service, or a related role.
• Excellent interpersonal and communication skills, with a warm, empathetic, and professional approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Comfort using technology, learning new systems, and communicating with patients by phone, text, and email.
• A proactive, solutions-oriented mindset and a commitment to delivering an excellent patient experience.
• Ability to work independently and collaboratively with a multidisciplinary team.

Nice To Haves

• Experience working in healthcare, behavioral health, or women's health.
• Familiarity with health insurance benefits and patient scheduling.
• Experience using electronic health records (EHRs) or patient management platforms.
• Bilingual in English and Spanish.

Responsibilities

• Serve as a welcoming and supportive point of contact for patients seeking mental health services.
• Conduct introductory calls to explain FamilyWell's services, answer questions, and help patients understand their care options.
• Build trust and rapport through compassionate, professional communication.
• Proactively contact patients by phone, text, and other communication channels to support enrollment and engagement.
• Help patients navigate barriers to accessing care.
• Assist patients with scheduling appointments and connecting with appropriate care providers.
• Coordinate with clinical and operations teams to ensure a smooth patient experience.
• Follow up with patients who miss appointments or need additional support staying connected to care.
• Identify and resolve scheduling challenges and other administrative barriers.
• Support continuity of care through timely communication and follow-up.
• Help patients understand insurance coverage, potential out-of-pocket costs, and payment expectations.
• Assist with collecting and verifying patient information.
• Maintain accurate and timely documentation in the electronic health record (EHR) and other patient management systems.
• Support administrative processes that help patients access care efficiently.
• Identify opportunities to improve the patient journey and reduce barriers to care.
• Collaborate with team members to troubleshoot patient concerns and improve workflows.
• Contribute to a positive, patient-centered culture focused on accessibility, responsiveness, and high-quality service.

Benefits

• Benefits are not included; the position may grow into a full-time role with benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed