Patient Navigator - Jacksonville, FL

HALO CENTERS LLC•Jacksonville, FL

40d•$25 - $30•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing, providing education, care coordination, phlebotomy support, and follow-up. The role serves as a primary point of contact for patients and partner sites and works closely with clinicians and operational teams to support a seamless, compassionate patient experience and efficient workflows across partner locations. The position includes patient consultations and communication, scheduling and case coordination, partner clinic integration, insurance verification and authorization support, blood specimen collection and handling, and accurate EMR/EHR documentation. The Patient Navigator follows clinical, safety, infection-control, and compliance protocols, including HIPAA requirements, and helps identify and resolve barriers to testing and completion. This is a full-time, in-person position in Jacksonville, Florida, scheduled Monday through Friday, 8:00 AM to 5:00 PM. Compensation is $25.00–$30.00. Bilingual English/Spanish skills are preferred but not required.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Bilingual English/Spanish skills.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through hereditary cancer genetic testing from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations.
Build relationships with partner site staff, providers, and clinical teams, supporting daily workflow integration.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Manage patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to testing or completion, and provide timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure correct patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control procedures, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA-compliant data entry.
Build knowledge of genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Respond to patient concerns with empathy and clarity, and help resolve scheduling, insurance, and workflow issues.
Support solutions that improve patient completion and outcomes.