Patient Navigator

The US Oncology Network•Spokane, WA

16h•Onsite

About The Position

Join a Legacy of Care – Delivering over 50 years of Healing and Hope For over five decades Cancer Care Northwest has been the Inland Northwest's premier cancer center, providing an integrated approach to the diagnosis, treatment and healing of cancer and blood-related diseases. Our collective passion to fight against cancer is what motivates and inspires us every day and is the reason Cancer Care Northwest has become the Inland Northwest's premier cancer center. We provide comprehensive, innovative, compassionate, integrated care throughout each patient's journey. We are searching for dedicated professionals who share our passion in saving lives. Are you searching for better work-life balance? Join us in our mission to save lives. The Patient Navigator Coordinator is responsible for providing resources, education, referrals and coordination of care to patients. The Patient Navigator will develop relationships with CCNW patients and providers by providing resources, support programs and assist in meeting other cancer-related needs. Supports and adheres to the Cancer Care Northwest Compliance Program, including the Code of Ethics and Business Standards.

Requirements

High school diploma or GED
2 years of direct patient care experience
Current CPR certification
Strong organizational and interpersonal skills
Strong knowledge and proficient use of an electronic medical record (EMR) system
Proficiency in reviewing medical records and other patient care information
Strong knowledge and understanding of HIPAA compliance and patient confidentiality regulations and policies
Ability to prioritize and re-prioritize quickly
Ability to develop collaborative relationships and work in teams, including medical, surgical, and radiation oncologists and referring providers
Strong written and verbal communication skills, including medical terminology and therapeutic interventions available
Ability to work with minimal supervision
Strong customer service skills
Strong knowledge of oncology patient care and outpatient practice workflow
Intermediate computer skills, including MS Office applications, internet querying, etc.
Knowledge of local community resources
Regularly: sit, grasp, reach, bend, stoop/crouch, talk, and hear
Occasionally: stand, walk, lift up to 30 pounds, pull/push up to 30 pounds, carry up to 30 pounds
Vision: clearly see up to 5 feet with or without corrective lenses

Nice To Haves

Previous experience working in a health care setting is preferred
Previous experience with medical, radiation, and /or surgical oncology/hematology patient population preferred

Responsibilities

Provides CCNW cancer patients and families resources, support programs and services. Provides additional information about community resources for needs articulated by patients.
Assists patients in navigating identified barriers to treatment by assessing needs and providing education to connect them with resources.
Identifies gaps in resources and works within the community to bridge those gaps when possible. Serves as liaison between community organizations and patients to distribute donated items.
Solves practical problems related to needs such as lodging and transportation during cancer treatments; identifies other barriers that would affect the patients’ ability to participate in their treatment plan.
Addresses emergent patient needs in the clinic as they arise, such as lodging and transportation needs.
Conducts follow up calls to patients, when possible, to ensure that the resources provided met their needs and identify additional needs.
Maintains accurate, confidential records documenting services provided.
Works within the facility to promote navigation program and build patient referrals.
Works cooperatively with the Billing department to improve patient processes.
Assists patients in moving through the complexities of the organization. Coordinates with nurses, physicians, schedulers, and other staff to facilitate patient care. Responds to CCNW team requests in a timely manner.
Attendance of team meetings to discuss patients and clinic workflow.
Travel required between Cancer Care Northwest sites as needed.
Performs other duties as assigned.