Patient Navigator & Community Health Worker

Virginia Garcia Memorial Health Center

1d•Hybrid

About The Position

The Patient Navigator &Community Health Worker (CHW) for the Mobile Health Program performs essential patient navigation, outreach, and care coordination functions in support of multiple mobile and community-based health programs, including Mobile Primary Care, the Farmworker Outreach Program (FOP), the Center for Addiction Triage and Treatment (CATT), and Low Acuity Transitional Services (LATS)/Medical Respite. This position works under general supervision and carries out standardized workflows while exercising independent judgment within established protocols. The Patient Navigator & Community Health Worker operates in field-based and mobile environments and supports patients with complex medical, behavioral health, substance use, and social needs. Responsibilities include patient navigation, insurance eligibility support, harm reduction education, and operational support for mobile clinics, including driving the Mobile Health unit as assigned.

Requirements

Commitment to trauma-informed care, cultural humility, and health equity.
Ability to serve individuals with complex medical, behavioral health, or substance use needs.
Strong communication and teamwork skills.
Proficiency in Epic and Microsoft Office.
Valid driver’s license required with a clean driving record; must meet organizational driving eligibility requirements.
Ability to work independently, with limited supervision.
Excellent customer service skills.
High school diploma or equivalent required.
Oregon CHW certification required or must be obtained within 6 months of hire.
Ability to stand, walk, and sit for extended periods.
Must be able to lift, push, and pull up to 40 lbs. of supplies or equipment.
Ability to work outdoors in varying weather conditions during outreach events.
Ability to safely enter and exit mobile units, outreach vehicles, and community sites.
Must maintain a valid driver’s license and clean driving record.
Office equipment
Computer: data entry and word processing
Telephone, fax, copier, scanner, printer.
Staff members must meet immunizations requirements as stated in VGMHC’s immunization policy and state and federal guidelines.

Nice To Haves

Bilingual English/Spanish strongly preferred.
4 years experience in community health, outreach, mobile health programs, or public health preferred.
Experience working with OHP navigation, substance use disorder populations, farmworker communities, or unhoused individuals strongly preferred.

Responsibilities

Participate in mobile clinics, outreach events, shelters, farmworker camps, and community partner locations.
Conduct proactive, field-based patient engagement, navigation, and follow-up.
Drive and operate the Mobile Health unit after required training and authorization.
Assist with mobile clinic setup, breakdown, patient flow, and supply management.
Conduct community canvassing and outreach to underserved populations.
Provide navigation and care coordination for medical, dental, addiction treatment, behavioral health, and social services.
Assist patients in overcoming barriers to care, including transportation, insurance, and system navigation.
Coordinate referrals and follow-up care.
Support patient understanding of care plans, medications, and next steps.
Coordinate and support medication delivery per program workflows.
Conduct basic OHP eligibility screenings.
Assist with OHP applications and renewals.
Refer complex cases to Eligibility Specialists.
Document eligibility activities in Epic.
Provide culturally appropriate health education.
Deliver harm reduction education and supplies per protocol.
Document encounters in Epic.
Support scheduling: Patient registration, reminder calls, and outreach tracking.
Maintain confidentiality in compliance with HIPAA.