Patient Advocate/Community Health Worker

Montgomery County Memorial Hospital + Clinics•Red Oak, IA

2d•Onsite

About The Position

This position serves as a liaison between patients, providers, and community resources to ensure patients receive the best possible care, understand their treatment options, and have their concerns addressed. The Patient Advocate will follow patients throughout the care continuum, assist in reducing barriers to care, and collaborate with clinical and administrative staff to ensure patient needs are met. This role also incorporates Community Health Worker (CHW) responsibilities, including outreach, education, care coordination, and advocacy, serving as a trusted link between patients and available health and social services. Selected candidates will be expected to complete a Community Health Worker (CHW) training program (if not already certified).

Requirements

Must be able to interact with patients, families, and the public in a knowledgeable, compassionate, and efficient manner
Must be able to manage multiple responsibilities
Completion of a Community Health Worker (CHW) training program (if not already certified)

Responsibilities

Assisting patients with navigating the healthcare system
Coordinating and scheduling appointments
Connecting patients to community resources
Supporting insurance authorizations and financial assistance processes
Helping establish payment plans
Answering and screening incoming calls
Maintaining accurate documentation
Balancing financial advocacy (insurance, billing, and financial assistance) and clinical advocacy (care coordination, education, and patient support)
Reducing barriers to care
Collaborating with clinical and administrative staff
Outreach
Education
Care coordination
Advocacy