Care Advocate (LPN / Community Health Worker) — Patient Navigation
About The Position
MiraMace is a venture-backed company dedicated to assisting Medicare patients in navigating the complexities of the healthcare system with clarity and confidence. We combine a people-centered approach to navigation with technology to ensure patients comprehend their care, maintain connections with their providers, and access necessary resources. Our services, including Community Health Integration (CHI) and Principal Illness Navigation (PIN), are delivered through affiliated provider organizations. Care Advocates are the core of this work, serving as a consistent and trusted point of contact to help patients adhere to their care plans. In this role, you will be the central figure in a patient's navigation journey. Following an initial visit with a clinical lead, you will become the patient's primary support, assisting them with understanding their care plan, scheduling appointments, communicating with providers, managing insurance inquiries, and connecting with community resources for needs such as food, housing, and transportation. This is a non-clinical navigation support role, operating under the general supervision of the patient's billing provider. The focus is on removing barriers to care, not providing medical advice. The role requires managing multiple patients simultaneously, demanding the ability to handle a broad range of open cases effectively without losing focus on individual patient needs.
Requirements
- One of the following: an active, unrestricted LPN/LVN license in good standing; a Community Health Worker (CHW) certification; or equivalent community health / patient-navigation experience.
- 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
- Working knowledge of the U.S. healthcare system and Medicare.
- Comfort working independently, managing a caseload, and maintaining strong documentation.
- Reliable computer, internet, and a quiet space for patient calls.
Nice To Haves
- Experience supporting older adults or patients with complex or serious illness.
- Familiarity with Medicaid and other public programs.
- Bilingual — Spanish, Mandarin, or another language common among Medicare patients.
Responsibilities
- Serve as the primary point of contact for patients after their intake visit.
- Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
- Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
- Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
- Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
- Document every patient interaction and support activity in our platform, accurately and on time.
- Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.
Benefits
- This is not a benefitted role.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
