Patient Advocate/Community Health Worker

Montgomery County Memorial Hospital•Red Oak, IA

22h•Onsite

About The Position

This position serves as a liaison between patients, providers, and community resources to ensure patients receive the best possible care, understand their treatment options, and have their concerns addressed. Duties include but are not limited to: assisting patients with navigating the healthcare system, coordinating and scheduling appointments, connecting patients to community resources, supporting insurance authorizations and financial assistance processes, helping establish payment plans, answering and screening incoming calls, and maintaining accurate documentation. This role balances both financial advocacy (insurance, billing, and financial assistance) and clinical advocacy (care coordination, education, and patient support), with flexibility based on patient needs. The Patient Advocate will follow patients throughout the care continuum, assist in reducing barriers to care, and collaborate with clinical and administrative staff to ensure patient needs are met. Must be able to interact with patients, families, and the public in a knowledgeable, compassionate, and efficient manner while managing multiple responsibilities. This role also incorporates Community Health Worker (CHW) responsibilities, including outreach, education, care coordination, and advocacy, serving as a trusted link between patients and available health and social services. Selected candidates will be expected to complete a Community Health Worker (CHW) training program (if not already certified). At Montgomery County Memorial Hospital, we pride ourselves in small-town values and advanced medical care. We are the largest employer in Montgomery County and have been serving our communities since 1907. MCMH is committed to providing quality, innovative healthcare for our patients and their families. We value creating a positive work environment with opportunities for growth.

Requirements

Ability to interact with patients, families, and the public in a knowledgeable, compassionate, and efficient manner.
Ability to manage multiple responsibilities.

Nice To Haves

Community Health Worker (CHW) training program completion or certification.

Responsibilities

Serve as a liaison between patients, providers, and community resources.
Ensure patients receive the best possible care and understand their treatment options.
Address patient concerns.
Assist patients with navigating the healthcare system.
Coordinate and schedule appointments.
Connect patients to community resources.
Support insurance authorizations and financial assistance processes.
Help establish payment plans.
Answer and screen incoming calls.
Maintain accurate documentation.
Balance financial advocacy (insurance, billing, and financial assistance) and clinical advocacy (care coordination, education, and patient support).
Follow patients throughout the care continuum.
Assist in reducing barriers to care.
Collaborate with clinical and administrative staff to ensure patient needs are met.
Interact with patients, families, and the public in a knowledgeable, compassionate, and efficient manner.
Manage multiple responsibilities.
Perform Community Health Worker (CHW) responsibilities, including outreach, education, care coordination, and advocacy.
Serve as a trusted link between patients and available health and social services.
Complete a Community Health Worker (CHW) training program (if not already certified).