Patient Monitoring Navigator
About The Position
The Patient Monitoring Navigator coordinates with the healthcare team to support CCHC’s remote patient monitoring program. The role helps enroll patients in the appropriate programs, monitors and maintains incoming patient readings, communicates with providers, support staff, and patients, and completes follow-up orders. The navigator monitors patient data portal dashboards, reviews submitted readings, and alerts providers about relevant readings or program responses, following provider orders. The role also serves as a patient contact for device and app questions; assists with app setup and device accuracy testing or calibration; trains patients on device use and data transmission; and provides related patient education. The position involves travel between assigned locations, timely service delivery, participation in provider medical assistant team huddles as directed, reporting equipment or supply needs, maintaining program records, contacting patients, and documenting in the EHR. Other related duties may be assigned.
Requirements
- Bachelor’s degree in Health Education, Public Health, Health Sciences, or a related field, or a CMA license (required).
- Ability to travel between clinics.
- Bilingual in English and Spanish (required).
- Ability to use technology.
- Ability to provide training on program devices.
Responsibilities
- Monitor and maintain patient data portal dashboards for the corresponding programs.
- Review patient readings received through remote patient monitoring.
- Communicate relevant alerts from readings or program responses to providers and follow provider orders.
- Serve as a point of contact for patients with questions about program devices and apps.
- Assist with loading device apps and perform device accuracy tests or calibrations as needed.
- Train patients on device types, operation, frequency of use, and transmission of data to program apps.
- Provide patient education related to remote patient monitoring programs.
- Travel between assigned locations and ensure timely services to patients.
- Participate in provider medical assistant team huddles as directed.
- Report equipment or supply needs to the corresponding supervisor.
- Maintain files, data, and information related to program needs and expectations.
- Conduct patient mailings and calls as needed.
- Document information in the EHR patient record.
- Perform related work and other duties as assigned.
Benefits
- 100% employer-paid medical, dental, and vision coverage
- 100% employer-paid life and accidental death and dismemberment insurance
- 401(k) with employer matching
- Paid time off accrual
- 10 paid holidays
- Wellness day off
- Flexible Spending Account (FSA)
- Fringe Marketplace stipend
- Optional supplemental insurance
- Participation in company-wide profit-sharing program for eligible employees
- Professional development and opportunities for internal growth and advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
