Patient Logistics Specialist

HCA Healthcare•Richmond, VA

11d

About The Position

The Patient Logistics Specialist supports the Patient Logistics Center by responding to calls, gathering initial case information, preparing clinical information for clinician review, and coordinating information and resources related to patient disposition, admissions, transfers, and transports. The role requires familiarity with facility medical staff, services, and specialized programs, as well as maintaining awareness of available community beds for non-HCA placements. The position involves telephonic and computer-based coordination, communicating case and bed-placement updates to customers, and assisting with the scheduling and prioritization of discharge transports. The schedule requires 12-hour shifts, flexibility, rotating weekends, and holiday shifts. Candidates must live within 60 miles of a Patient Logistics Center in Richmond, Virginia; Jacksonville or Tamarac, Florida; Plano, Texas; or Denver, Colorado.

Requirements

Associate degree or higher preferred.
Prefer experience in an acute care setting; emergency department experience is highly preferred.
Prefer understanding of how patient populations move through hospitals and healthcare organizations.
Prefer behavioral health experience.
Good verbal and written communication skills.
Good organizational skills and ability to act on multiple tasks.
Proficiency in and understanding of medical terminology.
Ability to work 12-hour shifts.
Scheduling flexibility required.
Rotating weekends required.
Holiday shifts required.
Must live within 60 miles of a Patient Logistics Center facility in Richmond, VA; Jacksonville, FL; Tamarac, FL; Plano, TX; or Denver, CO.

Nice To Haves

Associate degree or higher.
Experience in an acute care setting, such as a hospital unit secretary; emergency department experience is highly preferred.
Understanding of patient flow through a hospital setting and healthcare organizations.
Behavioral health experience, such as work as a behavioral health technician.

Responsibilities

Respond to phone calls urgently and provide good customer service.
Gather initial information to open new cases or calls and prepare clinical information for clinicians to assess and determine next steps in patient care.
Establish and maintain knowledge of facility medical staff, services, and specialized programs.
Locate available resources and coordinate information supporting patient disposition and admissions to an appropriate unit or facility.
Maintain an active inventory of community bed availability for non-HCA placements and admissions.
Accept, track, and facilitate hospital transfers and transports by telephone and computer applications.
Provide customers with updates on patient case status, including assessment status and bed-placement requests.
Assist with scheduling and prioritizing discharge transports.
Support the Patient Logistics Center by responding rapidly to requests for services, where applicable.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
Free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits.
Adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.