Patient Logistics Specialist

HCA Healthcare•Denver, CO

6d•Onsite

About The Position

The Patient Logistics Specialist manages intake for new case referrals and provides status updates to and from emergency departments, inpatient hospital settings, and community settings. The role responds to phone, fax, email, and other intake communications about clinical information, patient admissions and transfers, transport requests, and other non-clinical information. This position is onsite at 4900 South Monaco Street, Denver, CO 80237, and requires 12-hour shifts, scheduling flexibility, rotating weekends, and holiday shifts.

Requirements

Good verbal and written communication skills.
Good organizational skills and ability to manage multiple tasks.
Proficiency in and understanding of medical terminology.
Flexibility in scheduling.
Ability to work rotating weekends and holiday shifts.
Ability to work 12-hour shifts.

Nice To Haves

Associate degree or higher preferred.
Experience in an acute care setting preferred; experience in an emergency department is highly preferred.
Understanding of how patient populations move through a hospital setting and healthcare organizations preferred.
Behavioral health experience preferred.

Responsibilities

Respond to phone calls promptly and provide good customer service.
Gather initial information needed to open new cases or calls and prepare clinical information packets for clinicians to assess and determine next steps in patient care.
Maintain awareness and knowledge of facility medical staff, services, and specialized programs.
Locate available resources and coordinate information to support patient disposition and admissions to the appropriate unit or facility.
Maintain an active inventory of bed availability in the community for non-HCA bed placements and admissions.
Accept, track, and facilitate hospital transfers and transports by phone and through computer applications.
Update customers on patient case status, including assessment status and bed placement requests.
Help schedule and prioritize discharge transports and support rapid responses to service requests for the Patient Logistics Center, where applicable.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.