Patient Logistics Specialist

HCA Healthcare•Plano, TX

13d

About The Position

The Patient Logistics Specialist manages intake for new patient case referrals and provides status updates to and from emergency departments, inpatient hospital settings, and community settings. The role responds to phone, fax, email, and other intake communications concerning clinical information, patient admissions and transfers, transport requests, and other non-clinical information. The specialist gathers initial case details, prepares clinical information for clinician assessment, coordinates resources and patient disposition, tracks transfers and transports, and updates customers on case status and bed placement requests. The position also supports discharge transport scheduling and maintains awareness of facility services and bed availability.

Requirements

Good verbal and written communication skills.
Good organizational skills and ability to act on multiple tasks.
Proficiency in and understanding of medical terminology.
Ability to work required 12-hour shifts, with scheduling flexibility, rotating weekends, and holiday shifts.

Nice To Haves

Associate degree or higher preferred.
Experience in an acute care setting preferred; emergency department experience is highly preferred.
Understanding of how patient populations move through hospitals and healthcare organizations preferred.
Behavioral health experience preferred.

Responsibilities

Respond to phone calls promptly and provide good customer service.
Gather initial information needed to open new cases or calls and prepare clinical information packets for clinicians to assess and determine next steps in patient care.
Maintain awareness and knowledge of facility medical staff, services, and specialized programs.
Locate available resources and coordinate information to support patient disposition and admissions to an appropriate unit or facility.
Maintain an active inventory of bed availability within the community for non-HCA bed placements and admissions.
Accept, track, and facilitate hospital transfers and transports by phone and through computer applications.
Update customers on patient case status, including assessment status and bed placement requests.
Help schedule and prioritize discharge transports and support the Patient Logistics Center by ensuring a rapid response to service requests, where applicable.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits
Free counseling and referral services
Paid time off and paid family leave
Long- and short-term disability coverage and leaves of absence
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
Employee Stock Purchase Plan
Flexible spending accounts
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
Fertility and family-building benefits
Adoption assistance
Life insurance and supplemental health protection plans
Auto and home insurance
Legal counseling
Identity theft protection
Consumer discounts