Patient Logistics Specialist

HCA Healthcare•Richmond, VA

About The Position

The Patient Logistics Specialist supports patient care coordination by responding to calls promptly and with strong customer service. The role gathers initial information for new cases, prepares clinical information for clinician assessment, and helps advance patient care. It maintains awareness of facility medical staff, services, and specialized programs; identifies resources; and coordinates information to support patient disposition and admissions to the appropriate unit or facility. The specialist maintains an active inventory of bed availability in the community for non-HCA placements and admissions, and accepts, tracks, and facilitates hospital transfers and transports by phone and computer applications. The role provides customers with updates on case assessments and bed placement requests, helps schedule and prioritize discharge transports, and supports rapid responses to service requests at the Patient Logistics Center. This role requires 12-hour shifts, flexible scheduling, rotating weekends, and holiday shifts. Employees must live within 60 miles of a Patient Logistics Center in Richmond, Virginia; Jacksonville or Tamarac, Florida; Plano, Texas; or Denver, Colorado.

Requirements

Possess good verbal and written communication skills.
Possess good organizational skills and be able to act on multiple tasks.
Be proficient in and understand medical terminology.
Work 12-hour shifts.
Have flexibility in scheduling.
Work rotating weekends.
Work holiday shifts.
Live within 60 miles of a Patient Logistics Center facility; listed locations are Richmond, VA 23225; Jacksonville, FL 32216; Tamarac, FL 33321; Plano, TX 75075; or Denver, CO 80237.

Nice To Haves

Associate degree or higher preferred.
Experience in an acute care setting preferred; hospital unit secretary experience is given as an example, and emergency department experience is highly preferred.
Understanding of how patient populations move through a hospital setting and healthcare organizations preferred.
Behavioral Health experience preferred; Behavioral Health Technician experience is given as an example.

Responsibilities

Respond to phone calls urgently and provide good customer service.
Gather initial information to open new cases or calls and prepare clinical information for clinicians to assess and determine next steps in patient care.
Maintain awareness and knowledge of facility medical staff, services, and specialized programs.
Locate available resources and coordinate information to support patient disposition and admissions to an appropriate unit or facility.
Maintain an active inventory of community bed availability for non-HCA placements and admissions.
Accept, track, and facilitate hospital transfers and transports by telephone and computer applications.
Provide customers with updates on patient case status, including assessment status and bed placement requests.
Help schedule and prioritize discharge transports and support rapid responses to Patient Logistics Center service requests, where applicable.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

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