Patient Logistics Registered Nurse (RN) Transfer Center
About The Position
The Patient Logistics Registered Nurse facilitates safe and timely transfers of patients with emergent, urgent, or medically complex conditions. The RN collaborates with physicians, transport staff, and other healthcare providers to support appropriate patient placement and determine the appropriate level of care and subspecialty needed. The role gathers and reviews clinical information, coordinates communication between referring and receiving facilities, and documents transfer activity in the electronic medical record and transfer center software. The RN works with interdisciplinary teams to support patient-centered care and shared decision-making, provides customer service to patients, families, and external healthcare providers, and uses escalation or resolution processes when appropriate. The role also participates in quality improvement, tracks transfer trends, prepares and reviews monthly activity reports, and takes part in debriefings as needed. The position is on-site and scheduled from 7 p.m. to 7 a.m., for 36 hours per week.
Requirements
- Associate degree in nursing (ADN).
- Licensed Registered Nurse (RN) in the relevant state.
- Minimum 3 years of nursing experience.
- Strong verbal and written communication skills.
- Proficiency using electronic medical records and telehealth technology.
- Excellent critical-thinking and problem-solving skills.
- Ability to work efficiently under pressure and manage multiple tasks simultaneously.
- Strong interpersonal skills for effective collaboration with the healthcare team.
- Must be able and available to work on-site.
Nice To Haves
- Bachelor of Science in Nursing (BSN).
- Certified Acute Care Virtual Registered Nurse (CAVRN).
- Critical care or emergency department experience is advantageous.
Responsibilities
- Facilitate safe and timely transfers for patients with emergent, urgent, or medically complex conditions.
- Collaborate with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement.
- Perform triage assessments to determine the appropriate level of care and subspecialty needed for transferring patients.
- Gather and review patient information to ensure necessary data is available for transfer decisions.
- Use closed-loop communication to liaise between referring and receiving facilities and document transfer requests.
- Coordinate with clinicians to discuss patient cases and determine an appropriate course of action.
- Provide customer service to patients, families, and external healthcare providers.
- Collaborate with interdisciplinary teams to support patient-centered care, shared decision-making, and optimal outcomes.
- Determine when to use chain-of-escalation or resolution processes.
- Document transfer activities in the electronic medical record and transfer center software.
- Prepare and review monthly reports on transfer center activities and trends.
- Participate in quality improvement activities to enhance transfer center processes and patient outcomes.
- Monitor and report trends related to patient transfers.
- Participate in debriefing sessions as needed to address adverse events.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay such as shift and on-call pay, based on the teammate's job.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
