Patient Logistics Registered Nurse (RN) Transfer Center

Advocate Health and Hospitals Corporation•Mint Hill, NC

4d•Onsite

About The Position

The Patient Logistics Registered Nurse facilitates safe and timely transfers for patients with emergent, urgent, or medically complex conditions. The nurse works with physicians, transport staff, referring and receiving facilities, and other healthcare providers to support appropriate patient placement and patient-centered care. The role includes triage and clinical assessment to identify the appropriate level of care and subspecialty, gathering and reviewing information needed for transfer decisions, coordinating case discussions, and using closed-loop communication. The nurse documents transfer activities in the electronic medical record and transfer center software, reviews monthly activity and trend reports, and participates in quality improvement, trend monitoring, and debriefings as needed. This full-time role is on-site, with a 7 p.m.–7 a.m. schedule and 36 hours per week. The listed pay range is $38.20–$57.30 per hour.

Requirements

Associate degree in nursing (ADN).
Licensed Registered Nurse (RN) in the relevant state.
Minimum of 3 years of nursing experience.
Strong verbal and written communication skills.
Proficiency with electronic medical records and telehealth technology.
Excellent critical-thinking and problem-solving skills.
Ability to work efficiently under pressure and manage multiple tasks simultaneously.
Strong interpersonal skills to collaborate effectively with the healthcare team.
Must be able and available to work on-site.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Certified Acute Care Virtual Registered Nurse (CAVRN).
Critical care or emergency department experience.

Responsibilities

Facilitate safe and timely transfers for patients with emergent, urgent, or medically complex conditions.
Collaborate with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement.
Perform triage assessments to determine the appropriate level of care and subspecialty for transferring patients.
Gather and review patient information to ensure the necessary data is available for transfer decisions.
Use closed-loop communication to serve as a liaison between referring and receiving facilities and facilitate verbal communication and documentation of transfer requests.
Coordinate with multiple clinicians to discuss patient cases and determine the best course of action.
Provide customer service to patients, families, and external healthcare providers.
Collaborate with interdisciplinary teams to support patient-centered care, shared decision-making, and optimal outcomes.
Determine when to use the chain of escalation or resolution, as appropriate.
Document transfer activities in the electronic medical record and transfer center software.
Prepare and review monthly reports on transfer center activities and trends.
Participate in quality improvement activities, monitor and report transfer-related trends, and participate in debriefing sessions as needed to address adverse events.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible healthcare and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Competitive compensation, including possible shift or on-call premium pay for eligible teammates.
Incentive pay for select positions.
Opportunity for annual performance-based increases.
Career development programs.