Patient Liaison- Rehab Services Full-Time Days

Northwestern Memorial Healthcare • Oakbrook, IL

18h

About The Position

The Patient Liaison reflects Northwestern Memorial’s mission, vision, and values, adheres to its Code of Ethics and Corporate Compliance Program, and follows relevant policies, procedures, guidelines, and regulatory and accreditation standards. The role oversees the patient service experience and helps ensure optimal use of practice resources. The Patient Liaison serves as a resource to patients and staff by building strong relationships, providing necessary information, and advocating on their behalf as needed.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of previous healthcare experience.
• Experience in a customer service role.

Nice To Haves

• Bachelor’s degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Responsibilities

• Manage schedules to make effective use of providers, rooms, and equipment.
• Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
• Communicate with patients and/or clinical staff as needed to support patient compliance with prescribed treatment plans.
• Assist the Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Help prevent and resolve billing errors and denials, including obtaining pre-certifications or referrals as needed.
• Register patients and schedule or coordinate appointments.
• Provide patient education information and materials as needed.
• Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
• Respond to inquiries from patients, providers, staff, and others about practice operations.
• Follow up with patients to support completion of testing, prescriptions, and the plan of care.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED