Patient Liaison- Rehab Services Full-Time Days

Northwestern Memorial Healthcare • Peoria, IL

9d • $21 - $28

About The Position

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role is primarily responsible for overseeing the service experience for patients and ensuring optimal use of practice resources. The Patient Liaison serves as a resource to patients and staff by building strong relationships, providing necessary information, and advocating on their behalf as needed.

Requirements

• High school diploma or GED equivalent.
• Two years of previous healthcare experience.
• Experience in a customer service role.

Nice To Haves

• Bachelor’s degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Responsibilities

• Manage schedules to make best use of providers, rooms, equipment, and other resources.
• Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
• Communicate with patients and/or clinical staff as needed to support patient compliance with prescribed treatment plans.
• Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
• Help resolve and prevent billing errors and denials, including obtaining pre-certifications or referrals as needed.
• Register patients and schedule or coordinate appointment scheduling.
• Provide patient education information and materials as needed.
• Maintain strong relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
• Answer incoming inquiries from patients, providers, staff, and others about practice operations.
• Follow up with patients to support compliance with testing, prescriptions, and their plans of care.
• Perform other duties as assigned.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED