Patient Liaison- Rehab Services Full-Time Days

Northwestern Memorial Healthcare • Oakbrook, IL

8d

About The Position

The Patient Liaison reflects Northwestern Memorial’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role oversees the service experience for patients and supports effective use of practice resources. It serves as a resource to patients and staff by building strong relationships, providing information, and advocating as needed.

Requirements

• High school diploma or GED equivalent.
• Two years of previous healthcare experience.
• Experience in a customer service role.

Nice To Haves

• Bachelor’s degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Responsibilities

• Manage schedules to make effective use of providers, rooms, and equipment.
• Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
• Communicate with patients and clinical staff as needed to support compliance with prescribed treatment plans.
• Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
• Help prevent and resolve billing errors and denials, including obtaining pre-certifications or referrals as needed.
• Register patients and schedule or coordinate appointments.
• Provide patient education information or materials as needed.
• Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
• Respond to inquiries from patients, providers, staff, and others about practice operations.
• Follow up with patients to support compliance with testing, prescriptions, and plans of care.
• Perform other duties as assigned.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• Benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED