Patient Liaison- Rehab Services Full-Time Days

Northwestern Memorial Healthcare • Peoria, IL

15h • $21 - $28

About The Position

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, follows the organization’s Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role oversees the service experience for patients and supports effective use of practice resources. It serves as a resource for patients and staff by building relationships, sharing necessary information, and advocating for patients as needed.

Requirements

• High school diploma or GED equivalent.
• Two years of previous healthcare experience.
• Experience in a customer service role.

Nice To Haves

• Bachelor’s degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Responsibilities

• Manage schedules to make effective use of providers, rooms, and equipment.
• Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
• Communicate with patients and clinical staff as needed to support compliance with prescribed treatment plans.
• Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
• Help prevent and resolve billing errors and denials, including obtaining pre-certifications or referrals as needed.
• Register patients and schedule or coordinate appointments.
• Provide patient education information or materials as needed.
• Maintain strong relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
• Respond to incoming inquiries from patients, providers, staff, and others about practice operations.
• Follow up with patients to support compliance with testing, prescriptions, and their plans of care.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits supporting physical, emotional, and financial well-being and protection from unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED