Patient Liaison
About The Position
ECLARO is recruiting a Patient Liaison in the Chicago, Illinois area for a client that provides healthcare workforce software and solutions. The role is suited to consultants with backgrounds in guest relations, hospitality, customer service, or patient-facing work who can engage effectively with patients, families, and clinical teams in a healthcare environment. The position focuses on creating a positive patient experience through empathetic communication, service recovery, and support for patient experience initiatives. This is a 26-week assignment with a day shift scheduled for five 8-hour days, from 09:30 to 18:00. The listed pay rate is $26.66 per hour.
Requirements
- Strong background in guest relations, hospitality, customer service, or patient-facing work.
- Excellent communication skills.
- Strong customer service instincts.
- Ability to de-escalate concerns.
- Proactive approach to creating a positive patient experience.
Responsibilities
- Round throughout the hospital and engage with patients and families.
- Address service recovery opportunities and escalate concerns when appropriate.
- Support patient experience initiatives and help improve overall satisfaction.
- Demonstrate professionalism, empathy, and strong interpersonal skills.
Benefits
- 401k Retirement Savings Plan administered by Merrill Lynch
- Pretax commuter benefits through Commuter Check
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
