Patient Liaison

Prenuvo • Los Angeles, CA

9h • $24 - $27 • Onsite

About The Position

Prenuvo is seeking a Patient Liaison for its on-site clinic in Los Angeles, California. The Patient Liaison welcomes patients and visitors, provides a warm and professional first impression, and supports a positive, patient-centered clinic experience. The role includes front-desk registration and scheduling, communication and coordination among patients and clinical teams, and responding to patient concerns with empathy and professionalism. Candidates should have a strong customer-service orientation, compassion, and exceptional attention to detail.

The clinic operates up to seven days a week, so this role may involve varied weekday, weeknight, and weekend shifts. Employees may also need to cover shifts with 45 minutes’ notice. The position requires standing for extended periods. Additional paid 15-minute sitting breaks are provided when standing exceeds four consecutive hours, and a second such break is provided if a shift exceeds 10 hours; these are in addition to applicable state-mandated meal and rest breaks. Applicants must be legally authorized to work in the United States at hire and must not require current or future employer visa sponsorship.

Requirements

• At least 5 years of customer-service experience, preferably in healthcare or a related field.
• Take initiative and ownership of training and professional development.
• Be punctual, dependable, and committed to excellence in medical and customer care.
• Be available to work varied hours, including weekdays and weekends as needed.
• Manage priorities efficiently in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Work collaboratively and maintain a pleasant, professional demeanor with patients and colleagues.
• Exceptional interpersonal and communication skills.
• Strong attention to detail and commitment to high standards of excellence.
• Strong organizational skills and ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.
• Legally authorized to work in the United States at the time of hire without requiring employer sponsorship for a work visa, currently or in the future.
• Able to stand for extended periods to support in-clinic patient care.
• Available to cover shifts within 45 minutes’ notice when needed.

Nice To Haves

• Previous experience in healthcare, hospitality, or a MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or in a similar role.

Responsibilities

• Welcome patients and visitors and provide a warm, professional first impression.
• Verify patient identity and required documentation.
• Assist patients with registration and intake forms as needed.
• Manage appointment scheduling, cancellations, and rescheduling.
• Educate patients about post-scan expectations.
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Keep the front desk area organized, stocked, and operating efficiently.
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Benefits

• Free whole-body scans for team members.
• Growth opportunities.
• Weekly team gatherings to connect, share, and socialize.
• Flexible vacation policy, with employees encouraged to use it.
• Commuter Benefits Plan to help cover transit and parking costs.
• 401(k) retirement savings plan with pre-tax contributions; no matching contributions are currently offered.
• Comprehensive health, dental, and vision benefits, including mental health coverage.
• Paid 15-minute sitting breaks when standing for more than four consecutive hours, and an additional paid 15-minute sitting break for shifts exceeding 10 hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed