Patient Liaison

Retina Consultants of Texas•Houston, TX

1d•$19•Onsite

About The Position

Retina Consultants of Texas (RCTX) is seeking a Patient Liaison to join their innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for assisting patients with questions regarding testing, completing medication refills, assisting with scheduling, and completing documentation requested by patients or their employers. This role requires exceptional customer service, active listening and proper triaging and scheduling of all calls. This position will be based out of the Administrative Business Office. Candidates must be able to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 8:00am-5:00pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available. Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients. We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

Requirements

Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
Strong interpersonal skills; effective listening, clear communication, effective patient problem resolution, warm demeanor
Ability to develop and maintain strong relationships with physicians, coworkers, and patients
Ability to master multiple computer systems (data entry and data retrieval)
Ability to master the terminology of the medical field
High School diploma or equivalent

Nice To Haves

Bilingual in English and Spanish preferred
Basic knowledge of eye anatomy, disease processes/symptoms, usual tests
Knowledge of billing and coding for tests and diagnoses
Medical Assistant certification preferred
Experience as an Ophthalmic Assistant or Medical Assistant preferred
1-2 years of experience in front or back office experience preferred

Responsibilities

Respond (usually via phone) to technical questions from patients about treatment, symptoms, prescriptions, or any additional inquiries
Set up tests requested by physician, obtain required pre-authorizations, and relay results to patients. Tests include MRI’s, blood work, call FA’s, etc.
Send/refill prescriptions; written, faxed, or electronic ERX.
Schedule outgoing referrals and send chart information as needed.
Request medical records from other physician offices and scan into EHR.
Assist with clinic as needed as an ophthalmic technician.
Complete patient paperwork (worker’s compensation, FMLA, etc.) and document work in EHR system.