Patient Liaison

Prenuvo • Las Vegas, NV

10d • $22 - $25 • Onsite

About The Position

Prenuvo is seeking a Patient Liaison for its Las Vegas, Nevada clinic. The role welcomes patients and visitors, helps provide a positive and professional in-clinic experience, and supports front-desk operations in a proactive healthcare environment. The successful candidate will bring a compassionate, service-oriented approach, strong attention to detail, and the ability to manage priorities in a fast-paced setting.

This is an on-site role. Clinic operations may extend up to seven days a week, and the position may require a flexible schedule that includes weekdays, weeknights, and weekends. Employees may also need to cover shifts with 45 minutes’ notice. The role involves standing for extended periods. Depending on shift length, paid 15-minute sitting breaks are provided in addition to applicable state-mandated meal and rest breaks.

The hourly wage ranges from $22 to $25 in local currency, depending on experience and geographic location. The role does not provide visa sponsorship; applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa now or in the future.

Requirements

• At least 5 years of customer-service experience, preferably in healthcare or a related field.
• Take ownership of personal training and development.
• Be punctual, dependable, and committed to excellence in medical and customer care.
• Be available to work varied hours, including weekdays and weekends as needed.
• Manage priorities efficiently in a fast-paced environment while responding to patient concerns sensitively and with care.
• Work collaboratively and maintain a pleasant, professional demeanor with patients and colleagues.
• Have exceptional interpersonal and communication skills.
• Demonstrate attention to detail and commitment to high standards of excellence.
• Have strong organizational skills and the ability to adapt to change.
• Demonstrate problem-solving and decision-making abilities.
• Show a passion for patient care and creating memorable experiences.
• Use emotional intelligence to manage emotions effectively and foster teamwork.
• Be legally authorized to work in the United States at hire without requiring employer sponsorship for a work visa, now or in the future.
• Be able to stand for extended periods.

Nice To Haves

• Previous experience in healthcare, hospitality, or a MedSpa.
• Experience as a Receptionist, Front Office Representative, or in a similar role.

Responsibilities

• Welcome patients and visitors, providing a warm and professional first impression.
• Verify patient identities and required documentation.
• Assist patients with registration and intake forms.
• Manage appointment scheduling, cancellations, and rescheduling.
• Educate patients about post-scan expectations.
• Serve as a liaison among patients, providers, technologists, and clinical staff.
• Keep the front-desk area organized, stocked, and operating efficiently.
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Benefits

• Free whole-body scans for team members.
• Growth opportunities.
• Weekly team gatherings to connect, share, and socialize.
• Flexible vacation policy.
• Commuter Benefits Plan to help cover transit and parking costs.
• 401(k) retirement savings plan with pre-tax contributions; no company matching contributions are currently offered.
• Comprehensive health, dental, and vision benefits, including mental health coverage.
• Paid 15-minute sitting breaks for shifts involving more than 4 consecutive hours of standing, and a second paid 15-minute sitting break if the shift exceeds 10 hours, in addition to state-mandated breaks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed