Patient Liaison
About The Position
Lifekind Health is seeking a full-time Patient Liaison for its San Jacinto clinic. The role serves as a bridge between patients and healthcare providers, helping patients communicate their needs, address concerns, and access medical services and resources throughout their care journey. The Patient Liaison works closely with clinical teams to coordinate appointments, clarify treatment plans, and assist with administrative processes to support patient satisfaction and outcomes. Lifekind Health provides integrated medical, behavioral, and lifestyle support through a transdisciplinary team that includes medical doctors, psychologists, chiropractors, acupuncturists, and dietitians. Its model aims to enhance patient experience and health, reduce healthcare costs, and increase employee satisfaction.
Requirements
- High school diploma or equivalent.
- Previous experience in a healthcare setting, customer service, or patient advocacy role.
- Strong understanding of healthcare terminology and basic medical procedures.
- Excellent communication and interpersonal skills for interacting with diverse patient populations.
- Experience with electronic health record (EHR) systems and scheduling software.
- Ability to maintain patient confidentiality and comply with HIPAA regulations.
Nice To Haves
- Associate’s or Bachelor’s degree in healthcare, social work, nursing, or a related field.
- Bilingual abilities to support non-English-speaking patients.
- Training or certification in patient advocacy or healthcare navigation.
Responsibilities
- Serve as the primary point of contact for patients, responding to inquiries and providing timely information about healthcare services and procedures.
- Coordinate appointments, follow-ups, and referrals to support access to care.
- Collaborate with medical staff to clarify treatment plans and help patients understand their healthcare options.
- Help patients navigate insurance processes, billing questions, and financial assistance programs as needed.
- Accurately document patient interactions and maintain confidentiality in accordance with healthcare regulations.
- Identify and escalate patient concerns or complaints to the appropriate departments for resolution.
- Provide emotional support and resources to patients and their families.
Benefits
- Medical insurance options, including a choice of three Cigna PPO plans; the company pays 90% of employee premiums and 50% of dependent premiums.
- Dental insurance through Principal Life Insurance Company.
- Vision insurance through Principal and VSP Vision Care.
- Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA).
- Company-paid life insurance and short- and long-term disability coverage with medical enrollment.
- Employee life, spouse life, and dependent life insurance.
- 401(k) retirement savings plan.
- Generous paid time off (PTO).
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
