Patient Liaison

Ocean Health Initiatives•Lakewood Township, NJ

1d•$0 - $18

About The Position

The Patient Liaison is a patient-facing and administrative role within the multi-tiered Patient Access Representative position at Ocean Health Initiatives. The role supports the patient experience and efficient patient flow through pre-registration, greeting patients, appointment management, insurance verification, collection of required consents, demographic updates, walk-in assistance, and administrative support. The position also helps ensure accurate patient records, high-quality customer service, and compliance with organizational and regulatory standards.

Requirements

High school diploma or equivalent.
Professional verbal and written communication skills.
Proficiency in Microsoft Office 365.

Nice To Haves

One to two years of experience using an EMR system.

Responsibilities

Pre-register and greet patients, review appointment details, collect necessary information, confirm appointments, and manage rescheduling or cancellations.
Verify and update insurance information, including coverage and PCP details, and complete necessary forms such as PCP change forms.
Refer patients to the Financial Screener when insurance is inactive or issues arise, and ensure appropriate follow-up for financial assistance and resolution.
Obtain and accurately complete required patient consents, including Family Planning, medical treatment, HIPAA acknowledgment, medication history, NJIIS consent, and financial responsibility.
Capture and update patient demographics in Phreesia and accurately record all data, including NJIIS entries.
Assist walk-in patients according to established protocols, collect and process inbound transition documents, and support a positive outcome.
Manage medical record requests, collect and organize patient forms, and provide patients with letters or other required documentation.
Ensure patient-related paperwork is accurately completed, processed promptly, and added to the appropriate patient records.