Patient Liaison

CommonSpirit Health • Phoenix, AZ

1d • Onsite

About The Position

The Patient Liaison at St. Joseph’s Hospital & Medical Center facilitates communication between the medical team and families during the pre-operative phase, operating room procedures, and recovery. The role serves as a compassionate, clear point of contact, helping families understand updates and feel supported during critical stages of care. The position is based at Saint Joseph’s Hospital and Medical Center in Phoenix, Arizona.

Requirements

• High school diploma or GED.
• Six months of previous experience interacting with patients, families, or physicians.
• Exceptional communication and interpersonal skills.
• A high degree of empathy.
• Ability to convey complex medical information clearly and sensitively.

Responsibilities

• Create and maintain an organized, welcoming environment for waiting families.
• Greet families in the Pre-Operative Center (POC) and direct them to the appropriate waiting room.
• Provide updates and serve as a liaison to waiting room volunteers.
• Communicate with physicians and operating room staff and relay information to families, including the start of the case, hourly progress updates for procedures lasting more than two hours, case closure, and arrival in the Recovery Room.
• Coordinate post-operative communication between the surgeon and family, including escorting family members to the designated consultation room at the surgeon’s direction.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED