Patient Liaison

Savas Management Center • San Jacinto, CA

18d • Onsite

About The Position

Lifekind Health is seeking a full-time Patient Liaison for its San Jacinto clinic. The role serves as a bridge between patients and healthcare providers, supporting clear communication and a positive care experience. The Patient Liaison learns about patient needs, responds to concerns, and helps patients access medical services and resources. Working with clinical teams, the role coordinates appointments, explains treatment plans, and assists with administrative processes to support patient satisfaction and outcomes and reduce barriers to care.

Lifekind Health provides integrated medical, behavioral, and lifestyle support for a complex patient population. Its team of medical doctors, psychologists, chiropractors, acupuncturists, and dietitians works within a transdisciplinary model focused on patient experience, health outcomes, healthcare costs, and employee satisfaction.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or equivalent.
• Previous experience in a healthcare setting, customer service, or patient advocacy role.
• Strong understanding of healthcare terminology and basic medical procedures.
• Excellent communication and interpersonal skills to interact effectively with diverse patient populations.
• Experience with electronic health record (EHR) systems and scheduling software.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.

Nice To Haves

• Associate’s or Bachelor’s degree in healthcare, social work, nursing, or a related field.
• Bilingual abilities to support non-English-speaking patients.
• Training or certification in patient advocacy or healthcare navigation.

Responsibilities

• Serve as the primary point of contact for patients, address inquiries, and provide timely information about healthcare services and procedures.
• Coordinate appointments, follow-ups, and referrals to support patient access to care.
• Collaborate with medical staff to clarify treatment plans and help patients understand their healthcare options.
• Assist patients with insurance processes, billing questions, and financial assistance programs as needed.
• Document patient interactions accurately and maintain confidentiality in compliance with healthcare regulations.
• Identify and escalate patient concerns or complaints to appropriate departments for resolution.
• Provide emotional support and resources to patients and their families.

Benefits

• Medical insurance options, including a choice of three Cigna PPO plans; the company pays 90% of employee premiums and 50% of dependent premiums.
• Dental insurance through Principal Life Insurance Company.
• Vision insurance through Principal and VSP Vision Care.
• Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA).
• Company-paid life insurance and short-term and long-term disability with medical enrollment.
• Employee, spouse, and dependent life insurance.
• 401(k) Retirement Savings Plan.
• Generous paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED