Patient Liaison

RadNet • Village of Suffern, NY

3h

About The Position

The Patient Liaison provides direct assistance to patients, their families, staff, and management by helping resolve concerns and supporting the rights, responsibilities, and personal interests of patients. The role focuses on the patient experience in the waiting room and at the front desk, including facilitating patient feedback and complaints, communicating delays, and assisting with workflow improvements.

The position works with front desk staff, patient service representatives, managers, team leads, supervisors, and technologists. It requires professional, friendly, detail-oriented customer service, strong communication, and the ability to manage multiple tasks and handle intense complaints. The Patient Liaison is expected to follow applicable laws, OSHA regulations, site protocols, and privacy, safety, compliance, and confidentiality standards.

Requirements

• Detail-oriented.
• Extremely professional, with a friendly demeanor.
• Willing to put other people’s needs before personal needs.
• Able to handle intense customer service complaints.
• Strong verbal and nonverbal communication skills.
• Able to multitask.
• Creative and innovative, and willing to help develop the position.
• Demonstrates initiative, personal awareness, professionalism, and integrity.
• Exercises confidentiality in all areas of performance.

Responsibilities

• Oversee functions in the waiting room, including the greeter desk.
• Exercise some authority over patient service representatives in conjunction with the PSR team lead or manager.
• Communicate front-desk deficiencies to the front-desk manager.
• Carry a transient ThinkPad for scheduling, registration, and system access.
• Facilitate patient complaints, feedback, and compliments.
• Investigate patient feedback in collaboration with a manager, team lead, or supervisor.
• Communicate delays between the front desk and technologists.
• Assist the manager with process improvements to office workflow from the patient’s point of view.
• Communicate and cooperate professionally with supervisors, coworkers, patients, visitors, and vendors.
• Follow applicable employment laws, OSHA regulations, RadNet and site protocols, and HIPAA, compliance, privacy, safety, and confidentiality standards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed