Patient Liaison

Madera Community Hospital • Madera, CA

7d • $23 - $33 • Onsite

About The Position

The Patient Liaison is responsible for meeting with patients to ensure a positive experience and address concerns or special needs that may arise during their Hospital stay. The Patient Liaison will work with the clinical team to address any concerns that may arise and solve problems to maintain patient satisfaction. The Patient Liaison will work with patients with varying diseases and disorders.

Requirements

• Strong communication, interpersonal and presentation skills.
• Ability to interact with patients, families, visitors, staff, volunteers, physicians and others on a daily basis.
• Ability to handle complaints and out of ordinary events of patients and other individuals with compassion, diplomacy and professionalism.
• Proven experience in providing exceptional communications and customer service skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions.
• Computer Skills including Microsoft: Word, Excel, Outlook.

Nice To Haves

• Clinical experience.

Responsibilities

• Meet with patients to ensure a positive experience.
• Address patient concerns or special needs during their hospital stay.
• Work with the clinical team to address concerns and solve problems to maintain patient satisfaction.
• Work with patients with varying diseases and disorders.
• Handle complaints and out of ordinary events of patients and other individuals with compassion, diplomacy and professionalism.
• Maintain documentation in accordance with hospital policies regarding events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed