Patient Liaison

Rural Health Group • Roanoke Rapids, NC

1d • Hybrid

About The Position

The Patient Liaison enthusiastically greets and directs patients using courtesy, presentation, communication and safety to receive patients, families and visitors into the office. This individual will assist with the registration of incoming patients in a prompt manner to avoid delays in arrival time and to ensure a swift check-in process. This individual will assist and coordinate resolution of patient care needs and concerns. They strive to reduce patient and visitor anxieties and maintain channels of communication between the patient, family, staff, and physicians, which ultimately personalizes and enhances the relationship between Rural Health Group and its patients. They will assist in assuring that the lobby and front desk area is always clean, neat, orderly, and welcoming. They will manage the lobby to ensure that patients are being seen for their appointments in a timely manner. All duties and responsibilities will be performed in a manner consistent with Rural Health Group's mission, values, guiding principles, and standards. Must be able to adhere the core competencies of the organization, which include: Good Judgment, Communication/Customer Service/Teamwork, Passion, Honesty, Responsibility. This full-time position will serve primarily at our RHG Family Practice medical office in Roanoke Rapids. This position will also serve as a back-up Patient Account Specialist (front desk), with responsibilities to include: verify insurance, collect patient payments and reconcile cash collections, enter patient data into electronic practice management system, answer incoming calls, etc. Some travel may be required.

Requirements

• Genuinely like and care about people.
• Be kind and compassionate.
• Be supremely professional, organized, and courteous to both patients and staff.
• Excellent skills as a communicator and collaborator.
• Willingness to adapt to circumstances as they change.
• High school diploma or GED.
• Must have basic understanding of medical terms and abbreviations.
• Ability to multi-task and work efficiently in a potentially stressful environment.
• Ability to apply common sense understanding when carrying out detailed written or oral instructions.
• Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and superiors.
• Possess knowledge of modern office equipment, Microsoft Office software programs, medical practice management systems (scheduling, registration and charge entry), and basic computer skills (including the ability to type).
• Must be able to quickly learn to use eClinicalWorks electronic health record system.

Nice To Haves

• Outpatient physician office experience strongly preferred.
• Associate/Bachelor's Degree in related field is strongly preferred.
• Bilingual (English/Spanish) is a plus, but not required.

Responsibilities

• Enthusiastically greets and directs patients, families, and visitors.
• Assists with the registration of incoming patients promptly.
• Assists and coordinates resolution of patient care needs and concerns.
• Strives to reduce patient and visitor anxieties.
• Maintains channels of communication between patient, family, staff, and physicians.
• Assures the lobby and front desk area is always clean, neat, orderly, and welcoming.
• Manages the lobby to ensure timely patient appointments.
• Verifies insurance.
• Collects patient payments and reconciles cash collections.
• Enters patient data into electronic practice management system.
• Answers incoming calls.

Benefits

• Federal and State Criminal Background Checks and Drug Screen required for all positions.
• Influenza vaccine is a condition of employment.
• E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED