Patient Liaison

Prenuvo • Redwood City, CA

3h • $25 - $27 • Onsite

About The Position

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".
We are looking for a Patient Liaison to join our incredible team at our Redwood City clinic located at 2727 El Camino Real, Redwood City, CA 94061. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.
Our clinic is open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position. The ideal candidate will be within 45 minutes driving distance of the clinic located at 2727 El Camino Real, Redwood City, CA 94061.
Not Your Average Patient Liaison Job
We strongly believe in providing our staff with competitive wages and solid benefits.
We believe in merit, happy employment, and job satisfaction!
Step away from traditional front desk roles, we offer more variety, patient connection, and the opportunity to support innovative mobile clinic operations
We provide the perks and benefits alike to other ‘tech-companies’ versus the status quo of medical practices/hospitals
Preventative medicine welcomes positive energy which we love to embrace at Prenuvo!
This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

Requirements

• At least 1+ year in customer service, preferably in a healthcare or related field.
• A self-starter who takes ownership of their training and development.
• Punctual, dependable, and committed to excellence in medical and customer care.
• Availability to work varied hours, including weekdays and weekends as needed.
• Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.
• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience.

Nice To Haves

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Responsibilities

• Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity, and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Benefits

• competitive wages
• solid benefits
• free, whole-body scans to each team member
• flexible vacation policy
• Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs
• 401(k) retirement savings plan
• comprehensive benefits package including health, dental, vision, including Mental Health coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed