Patient Liaison

Retina Consultants of Houston•Houston, TX

1d•Onsite

About The Position

Retina Consultants of Texas (RCTX) is seeking a Patient Liaison to join their team. The mission of the team is 'Fighting Blindness For The World To See.' This position will be responsible for assisting patients with questions regarding testing, completing medication refills, assisting with scheduling, and completing documentation requested by patients or their employers. This role requires exceptional customer service, active listening, and proper triaging and scheduling of all calls. This position will be based out of the Bellaire Clinic. Candidates must be able to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30 am - 6:30 pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available. Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States, consisting of 26 world-renowned physicians. They invest heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser, and diagnostic capabilities. The practice emphasizes core values of Hard Work, Authentic Care, and Innovation. They believe in investing in their people to empower them to provide the highest quality patient experience.

Requirements

Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
Strong interpersonal skills; effective listening, clear communication, effective patient problem resolution, warm demeanor
Ability to develop and maintain strong relationships with physicians, coworkers, and patients
Ability to master multiple computer systems (data entry and data retrieval)
Ability to master the terminology of the medical field
High School diploma or equivalent
1-2 years of experience in front or back office experience preferred
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Bilingual in English and Spanish preferred
Basic knowledge of eye anatomy, disease processes/symptoms, usual tests
Knowledge of billing and coding for tests and diagnoses
Medical Assistant certification preferred
Experience as an Ophthalmic Assistant or Medical Assistant preferred

Responsibilities

Respond (usually via phone) to technical questions from patients about treatment, symptoms, prescriptions, or any additional inquiries
Set up tests requested by physician, obtain required pre-authorizations, and relay results to patients. Tests include MRI’s, blood work, call FA’s, etc.
Send/refill prescriptions; written, faxed, or electronic ERX.
Schedule outgoing referrals and send chart information as needed.
Request medical records from other physician offices and scan into EHR.
Assist with clinic as needed as an ophthalmic technician.
Complete patient paperwork (worker’s compensation, FMLA, etc.) and document work in EHR system.